Logan Burgess
Townsville,Queensland
Summary
A proven leader and strategic planner, adept in operations management and team leadership, with a track record of enhancing customer satisfaction and streamlining processes at Domino's. Skilled in CRM and performance management, excel in fostering employee engagement and driving significant business improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In-Store Team Member/Manager
Domino's
02.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sales Representative
Toymate
10.2020 - 12.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
JCU Prep Course - Maths/English/Chemistry
James Cook University
Townsville, QLD12.2024
High School Diploma -
Pimlico State High School
Pimlico, QLD09.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
Accomplishments
- Supervised team of 20-30 staff members.
- Achieved hosting a mental health day through effectively helping with the strategic planning for the day.
- Achieved implementing a new and unique training system by completing the planning process and making specific decisions regarding the training with accuracy and efficiency.
Certification
- Certificate 4 Crime and Justice
- Certificate 3 Hospitality
- Certificate 2 Leadership
- Level 2 Certified Life Coach
Pool/Gaming/Aikido/Wrestling
Whilst I do enjoy gaming and playing pool, I don't have much time to enjoy them as I'm currently working on my projects.
I practice Aikido daily, which translates to ''The Art of Peace'', it's both a martial art and a way of life, a belief system. The sensei Morihei Ueshiba created The Art of Peace after fighting in World War 2 and decided that there needed to be a way to defend yourself without harming your opponent, therefore, he created Aikido to accompany the belief system in The Art of Peace.
Currently I have many projects as stated above, and professional wrestling is one of them, I am currently training and I hope to debut in my first match in February 2025. My other projects that I'm working on include:
- My life coaching business, which I'm in the process of getting an ABN and strategically determining how to market my business
- Writing my book, an epic fantasy series, think Game of Thrones x Lord of the Rings.
- I am also at James Cook University currently doing a Prep course, which will provide me with the prerequisites to apply for the bachelor of Medicine/surgery
Timeline
In-Store Team Member/Manager
Domino's
02.2021 - Current
Sales Representative
Toymate
10.2020 - 12.2020
JCU Prep Course - Maths/English/Chemistry
James Cook University
High School Diploma -
Pimlico State High School
- Certificate 4 Crime and Justice
- Certificate 3 Hospitality
- Certificate 2 Leadership
- Level 2 Certified Life Coach
Similar Profiles
Colton PeckColton Peck
Assistant Manager at Domino'sAssistant Manager at Domino's
Michelle JonesMichelle Jones
Insider at Domino'sInsider at Domino's
Bradley FunderburgBradley Funderburg
General Manager and District Manager at DOMINO'SGeneral Manager and District Manager at DOMINO'S