Lolita Rees
Bellingen,NSW
Summary
Dedicated and customer-focused individual with over three years of combined experience as a kitchen hand and cashier, notably at Qudo Cafe and sake. Demonstrated expertise in food preparation, cash handling, and delivering exceptional customer service. Skilled in maintaining cleanliness and organization in both kitchen and front-of-house settings, ensuring a welcoming atmosphere for patrons. Possesses a proactive approach to teamwork, effective communication skills, and a strong commitment to upholding high standards of quality and efficiency. Holds an RSA certificate and is enthusiastic about leveraging skills and experience to contribute to the success of a work environment while providing top-notch service to customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Hand & Cashier
Hearthfire Bakery
Bellingen, NSW
01.2023 - Current
- Played a pivotal role in food preparation, ensuring the timely and accurate completion of bakery items such as bread, pastries, and cakes
- Demonstrated exceptional customer service skills while operating the cash register, handling transactions accurately, and providing friendly assistance to customers
- Actively participated in maintaining the cleanliness and organization of the kitchen and front-of-house areas, adhering to strict hygiene and safety standards
- Collaborated closely with the bakery team to fulfill customer orders efficiently and maintain product availability throughout shifts
- Assisted in inventory management tasks, including stock rotation, ordering supplies, and monitoring ingredient levels to support smooth bakery operations
- Proactively addressed customer inquiries and resolved any issues or concerns promptly, ensuring a positive and satisfying experience for all patrons.
Kitchen Hand
Qudo Japanese Restaurant
Bellingen, NSW
01.2018 - 01.2020
- Supported kitchen operations by assisting chefs with food preparation tasks, including cutting vegetables, preparing sauces, and cooking rice, contributing to the timely service of meals
- Maintained a high standard of cleanliness and organization in the kitchen environment, washing dishes, sanitizing surfaces, and ensuring compliance with food safety regulations
- Managed inventory levels and restocked supplies as needed, including ingredients, utensils, and cleaning products, to facilitate uninterrupted workflow
- Collaborated effectively with kitchen staff during busy periods to ensure smooth operations and timely delivery of dishes to customers
- Provided excellent communication and teamwork skills, fostering a positive and cohesive work environment among colleagues.
Education
High School Diploma (Incomplete) -
Bellingen High School
Coffs Harbour Education Campus CHEC
Year 11
Skills
- Food preparation and kitchen organization
- Cash handling and customer service
- Strong attention to detail and cleanliness
- Ability to work efficiently in a fast-paced environment
- Effective communication and teamwork skills
- Basic knowledge of Japanese cuisine
- Time management and multitasking abilities
- Problem-solving skills in high-pressure situations
- Adaptability to changing environments and tasks
- Basic understanding of food safety and hygiene regulations
- Proficiency in using kitchen equipment and tools
- Customer relationship management
- Supply Restocking
- Positive attitude and willingness to learn
- Conflict resolution and customer complaint handling
- Creativity in food presentation and plating
- Basic understanding of dietary restrictions and special requests
- Ability to prioritize tasks and meet deadlines effectively
Certification
Responsible Service of Alcohol (RSA) Certificate
Volunteer Experience
Camp Creative, Bellingen, NSW, 2018, Contributed as a dedicated volunteer at Camp Creative in 2018 and 2016, actively participating in various activities and workshops to support the event's success., Engaged with participants and event organizers to ensure a welcoming and inclusive environment, promoting a sense of community and collaboration., Assisted with logistical tasks, including setup, organization, and cleanup, to facilitate the smooth execution of workshops and events., Provided hands-on assistance to children aged 7 to 10 with various crafts and creative projects, fostering their artistic expression and enjoyment of the activities., Demonstrated adaptability and problem-solving skills when faced with unexpected challenges, contributing to the overall positive experience of attendees.
References
- Linda Dalton, Personal Reference, 0427245476
- Taka Kuramota, Professional Reference, 0411165639
Timeline
Kitchen Hand & Cashier
Hearthfire Bakery
01.2023 - Current
Kitchen Hand
Qudo Japanese Restaurant
01.2018 - 01.2020
High School Diploma (Incomplete) -
Bellingen High School
Coffs Harbour Education Campus CHEC
Year 11
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