Long Hien Nguyen
Revesby,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper and Barista
C9 Chocolate & Gelato
07.2023 - Current
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Food and Beverage Team Leader
Nan Yang Malaysian And Thai
11.2022 - Current
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Maintained highest standards for beverage quality and service.
Food and Beverage Waiter
Papparich Restaurant
05.2021 - 11.2022
- Participated in regular staff meetings for continuous improvement in service standards across the restaurant.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
Fish Friers
Costi Fish Market
05.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kitchen Hand
Kentucky Fried Chicken
08.2019 - 01.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Education
Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media
University of Technology Sydney
Sydney, NSW11.2027
No Degree -
East Hills Boys High School
Panania, NSW10.2023
Skills
- Quick Learner
- Active listener
- Customer Service
- Customer Engagement
- Food preparation safety
- Cleaning and organization
- Opening and closing duties
Certification
Barista Certification
RSA Certification
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Ice Cream Scooper and Barista
C9 Chocolate & Gelato
07.2023 - Current
Food and Beverage Team Leader
Nan Yang Malaysian And Thai
11.2022 - Current
Food and Beverage Waiter
Papparich Restaurant
05.2021 - 11.2022
Fish Friers
Costi Fish Market
05.2020 - 06.2021
Kitchen Hand
Kentucky Fried Chicken
08.2019 - 01.2020
Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media
University of Technology Sydney
No Degree -
East Hills Boys High School
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