Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Long Hien Nguyen

Revesby,NSW

Summary

I am a dedicated and versatile professional with a strong background in customer service, food and beverage preparation, and retail operations. My experience ranges from working in fast-paced kitchen environments like KFC to leading teams in restaurants such as PappaRich, ensuring exceptional service and operational efficiency. At UNIQLO, I honed my skills in retail sales, focusing on product knowledge, customer satisfaction, and inventory management. Additionally, my roles at Oliver Brown and C9 Chocolate & Gelato have refined my expertise in crafting high-quality beverages and desserts while maintaining cleanliness and adhering to safety regulations. My commitment to delivering outstanding customer experiences and my ability to collaborate effectively with team members make me a valuable asset in any service-oriented setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista and Ice Cream Scooper

C9 Chocolate & Gelato
01.2024 - 06.2024
  • Craft and serve a variety of coffee beverages and gelato treats, ensuring each order meets C9's quality standards.
  • Greet customers warmly, take their orders, and provide product recommendations to enhance their experience.
  • Operate coffee machines, blenders, and gelato scooping equipment with precision and care.
  • Maintain a clean and inviting environment by regularly sanitizing workstations, equipment, and customer areas.
  • Adhere to all food safety and hygiene regulations to guarantee the freshness and safety of all products.
  • Assist with inventory management, including tracking supplies, restocking, and reporting shortages to management.

Barista and Beverage

Oliver Brown
02.2023 - 02.2024
  • Prepare and serve high-quality coffee and specialty beverages according to Oliver Brown's standards and recipes.
  • Provide excellent customer service by greeting customers, taking orders, and offering menu recommendations.
  • Maintain cleanliness and organization of the coffee bar, equipment, and seating areas.
  • Operate and maintain coffee machines, grinders, and other beverage equipment safely and efficiently.
  • Ensure adherence to health and safety regulations, including proper food handling and hygiene practices.
  • Manage inventory by monitoring stock levels, ordering supplies, and restocking as needed.
  • Collaborate with team members to create a welcoming and enjoyable atmosphere for customers.

Retail Sales Associate

UNIQLO
03.2022 - 05.2023
  • Provide exceptional customer service by greeting and assisting customers with their shopping needs.
  • Maintain a thorough knowledge of UNIQLO products, including fabric types, styles, and sizes, to provide accurate information and recommendations.
  • Ensure the sales floor is well-organized, clean, and visually appealing by folding, hanging, and arranging merchandise.
  • Assist in inventory management by receiving, unpacking, and stocking new merchandise as well as conducting regular inventory counts.
  • Address customer inquiries, concerns, and complaints in a professional and courteous manner.
  • Support promotional activities and sales events by setting up displays and providing information to customers.
  • Stay updated on current sales promotions, policies, and procedures to ensure accurate communication with customers.
  • Participate in regular training sessions and meetings to continuously improve product knowledge and customer service skills.
  • Achieve or exceed individual sales targets and contribute to store-wide sales goals through effective customer engagement, product recommendations, and upselling techniques. Regularly monitor personal sales metrics and strive for continuous improvement.

Food and Beverage Team Leader

Papparich Restaurant
04.2021 - 02.2023
  • Lead and supervise the food and beverage team to deliver high-quality service and customer satisfaction.
  • Coordinate daily operations, including staff scheduling, task delegation, and inventory management.
  • Ensure compliance with health and safety regulations, as well as company policies and procedures.
  • Train and mentor new team members to maintain service standards and operational efficiency.
  • Handle customer inquiries, complaints, and feedback to enhance the dining experience.
  • Oversee the preparation and presentation of food and beverages to maintain PappaRich quality standards.
  • Monitor stock levels and order supplies to ensure smooth and uninterrupted service.
  • Conduct regular team meetings to communicate goals, provide updates, and foster a positive work environment.

Kitchen Hand

Kentucky Fried Chicken
08.2019 - 01.2020
  • Prepare and cook KFC menu items according to company recipes and standards.
  • Maintain cleanliness and hygiene of kitchen areas, including equipment, utensils, and work surfaces.
  • Follow food safety and handling procedures to ensure a safe and sanitary environment.
  • Assist with inventory management by monitoring stock levels and reporting shortages.
  • Support team members by performing various kitchen tasks, including food preparation and packaging.
  • Operate kitchen equipment such as fryers, ovens, and grills safely and efficiently.
  • Adhere to health and safety regulations and company policies at all times.
  • Provide excellent customer service by ensuring timely and accurate order preparation.

Education

Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media

University of Technology Sydney
11.2027

No Degree -

East Hills Boys High School
10.2023

Skills

  • Customer Service
  • Food and Beverage Operations
  • Team Leadership
  • Coffee Machinery
  • Sales Management
  • Retail Sales
  • Quick Learner
  • Positive Attitude

Certification

Barista Certification

RSA Certification


Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Barista and Ice Cream Scooper

C9 Chocolate & Gelato
01.2024 - 06.2024

Barista and Beverage

Oliver Brown
02.2023 - 02.2024

Retail Sales Associate

UNIQLO
03.2022 - 05.2023

Food and Beverage Team Leader

Papparich Restaurant
04.2021 - 02.2023

Kitchen Hand

Kentucky Fried Chicken
08.2019 - 01.2020

Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media

University of Technology Sydney

No Degree -

East Hills Boys High School

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Long Hien Nguyen