Long Hien Nguyen
Revesby,NSW
Summary
I am a dedicated and versatile professional with a strong background in customer service, food and beverage preparation, and retail operations. My experience ranges from working in fast-paced kitchen environments like KFC to leading teams in restaurants such as PappaRich, ensuring exceptional service and operational efficiency. At UNIQLO, I honed my skills in retail sales, focusing on product knowledge, customer satisfaction, and inventory management. Additionally, my roles at Oliver Brown and C9 Chocolate & Gelato have refined my expertise in crafting high-quality beverages and desserts while maintaining cleanliness and adhering to safety regulations. My commitment to delivering outstanding customer experiences and my ability to collaborate effectively with team members make me a valuable asset in any service-oriented setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista and Ice Cream Scooper
C9 Chocolate & Gelato
Sydney, NSW
01.2024 - 06.2024
- Craft and serve a variety of coffee beverages and gelato treats, ensuring each order meets C9's quality standards.
- Greet customers warmly, take their orders, and provide product recommendations to enhance their experience.
- Operate coffee machines, blenders, and gelato scooping equipment with precision and care.
- Maintain a clean and inviting environment by regularly sanitizing workstations, equipment, and customer areas.
- Adhere to all food safety and hygiene regulations to guarantee the freshness and safety of all products.
- Assist with inventory management, including tracking supplies, restocking, and reporting shortages to management.
Barista and Beverage
Oliver Brown
Bankstown, NSW
02.2023 - 02.2024
- Prepare and serve high-quality coffee and specialty beverages according to Oliver Brown's standards and recipes.
- Provide excellent customer service by greeting customers, taking orders, and offering menu recommendations.
- Maintain cleanliness and organization of the coffee bar, equipment, and seating areas.
- Operate and maintain coffee machines, grinders, and other beverage equipment safely and efficiently.
- Ensure adherence to health and safety regulations, including proper food handling and hygiene practices.
- Manage inventory by monitoring stock levels, ordering supplies, and restocking as needed.
- Collaborate with team members to create a welcoming and enjoyable atmosphere for customers.
Retail Sales Associate
UNIQLO
Blacktown, NSW
03.2022 - 05.2023
- Provide exceptional customer service by greeting and assisting customers with their shopping needs.
- Maintain a thorough knowledge of UNIQLO products, including fabric types, styles, and sizes, to provide accurate information and recommendations.
- Ensure the sales floor is well-organized, clean, and visually appealing by folding, hanging, and arranging merchandise.
- Assist in inventory management by receiving, unpacking, and stocking new merchandise as well as conducting regular inventory counts.
- Address customer inquiries, concerns, and complaints in a professional and courteous manner.
- Support promotional activities and sales events by setting up displays and providing information to customers.
- Stay updated on current sales promotions, policies, and procedures to ensure accurate communication with customers.
- Participate in regular training sessions and meetings to continuously improve product knowledge and customer service skills.
- Achieve or exceed individual sales targets and contribute to store-wide sales goals through effective customer engagement, product recommendations, and upselling techniques. Regularly monitor personal sales metrics and strive for continuous improvement.
Food and Beverage Team Leader
Papparich Restaurant
Bankstown, NSW
04.2021 - 02.2023
- Lead and supervise the food and beverage team to deliver high-quality service and customer satisfaction.
- Coordinate daily operations, including staff scheduling, task delegation, and inventory management.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Train and mentor new team members to maintain service standards and operational efficiency.
- Handle customer inquiries, complaints, and feedback to enhance the dining experience.
- Oversee the preparation and presentation of food and beverages to maintain PappaRich quality standards.
- Monitor stock levels and order supplies to ensure smooth and uninterrupted service.
- Conduct regular team meetings to communicate goals, provide updates, and foster a positive work environment.
Kitchen Hand
Kentucky Fried Chicken
Revesby, NSW
08.2019 - 01.2020
- Prepare and cook KFC menu items according to company recipes and standards.
- Maintain cleanliness and hygiene of kitchen areas, including equipment, utensils, and work surfaces.
- Follow food safety and handling procedures to ensure a safe and sanitary environment.
- Assist with inventory management by monitoring stock levels and reporting shortages.
- Support team members by performing various kitchen tasks, including food preparation and packaging.
- Operate kitchen equipment such as fryers, ovens, and grills safely and efficiently.
- Adhere to health and safety regulations and company policies at all times.
- Provide excellent customer service by ensuring timely and accurate order preparation.
Education
Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media
University of Technology Sydney
11.2027
No Degree -
East Hills Boys High School
10.2023
Skills
- Customer Service
- Food and Beverage Operations
- Team Leadership
- Coffee Machinery
- Sales Management
- Retail Sales
- Quick Learner
- Positive Attitude
Certification
Barista Certification
RSA Certification
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Barista and Ice Cream Scooper
C9 Chocolate & Gelato
01.2024 - 06.2024
Barista and Beverage
Oliver Brown
02.2023 - 02.2024
Retail Sales Associate
UNIQLO
03.2022 - 05.2023
Food and Beverage Team Leader
Papparich Restaurant
04.2021 - 02.2023
Kitchen Hand
Kentucky Fried Chicken
08.2019 - 01.2020
Bachelor of Communications - Marketing, PR-Advertising, Digital & Social Media
University of Technology Sydney
No Degree -
East Hills Boys High School