Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lorelei Anderson

Ipswich,QLD

Summary

Proven in enhancing customer satisfaction and loyalty at Drakes Winston Glades, I excel in fast-paced environments, leveraging strong communication and cash handling skills. My dedication to reliability and attention to detail has consistently improved transaction efficiency and customer service quality, embodying a blend of hard and soft skills vital for retail excellence.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Drakes Winston Glades
11.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.

Customer Service Lotto

Nextra Newsagency
04.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment while working with large Lotto orders
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated loyalty to the customers when charging and handling scratch tickets and lotto tickets
  • Daily cleaning and tidying of the store floor as well as product handling with efficiency


Education

Ripely Valley State Secondary College
Ripley, QLD
11-2026

Certificate II Health Support Services -

Ripley Valley State Secondary College
05-2025

Certificate II Finance -

Ripley Valley State Secondary College
Ripley, QLD
10-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Product knowledge
  • Payment collection
  • Retail merchandising
  • Drawer management
  • Attention to detail
  • Multitasking and organization

Interests

Art (most creative medias)

Skateboarding (not professionally)

Reading

The outdoors (Nature, all living creatures)

Hanging out with friends

Phone photograpghy


Timeline

Customer Service Cashier

Drakes Winston Glades
11.2024 - Current

Customer Service Lotto

Nextra Newsagency
04.2024 - 09.2024

Ripely Valley State Secondary College

Certificate II Health Support Services -

Ripley Valley State Secondary College

Certificate II Finance -

Ripley Valley State Secondary College

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Lorelei Anderson