Loren Burrows
Menai,Australia
Summary
Results-driven retail professional skilled in merchandising and customer engagement. Expertise in managing stock levels and executing promotional displays to drive sales. Fosters collaboration with team members to ensure optimal store performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Polling Assistant
Australian Electoral Commission
01.2010 - Current
- Maintained accuracy and attention to detail to uphold integrity of voting process
- Assisted voters by providing clear, professional communication to enhance their voting experience
- Supported team operations by coordinating tasks to ensure smooth voting processes
- Worked during busy election periods to assist with voter engagement
Merchandiser
Crossmark Australia
02.2025 - 02.2026
- Built promotional displays to maximize product visibility, driving sales growth
- Executed planograms, ensuring adherence to merchandising standards to enhance customer experience
- Managed stock levels and ensured product availability
- Cultivated strong relationships with store managers and teams to facilitate effective collaboration
- Completed detailed reporting using mobile systems
Retail Sales Assistant
Katies
02.2024 - 02.2025
- Achieved and exceeded sales targets and KPIs
- Provided personalised customer service and styling advice to enhance customer satisfaction
- Developed strong customer relationships to foster loyalty and encourage repeat business
- Supported visual merchandising and store presentation to create an inviting shopping environment
- Processed transactions and handled cash accurately
Sales Assistant
WHSmith
05.2015 - 08.2020
- Guided customers with product recommendations and facilitated gift purchases
- Provided customer service across books, stationery, and giftware
- Managed POS transactions, balanced cash, and resolved customer queries
- Monitored stock levels and upheld store presentation standards
Skills
- Customer service and engagement
- Flexibility
- Verbal and written communication
- Point of sale and cash handling
- Visual merchandising
- Upselling and product recommendations
- Teamwork and collaboration
- Inventory control
- Problem solving and conflict resolution
- Time management
Accomplishments
- Consistently achieved or exceeded sales KPIs in retail roles.
- Recognized for strong customer service and reliability.
- Successfully maintained merchandising standards across multiple stores.
Hobbies and Interests
- Card making and creative design using Cricut Air 2
- Health & wellbeing
- Customer engagement
Key Achievements
- Recipient, NSW Premier’s Flood Emergency Citation (2022–2023): Recognized for outstanding service and contribution to the community during the New South Wales flood emergencies.
Timeline
Merchandiser
Crossmark Australia
02.2025 - 02.2026
Retail Sales Assistant
Katies
02.2024 - 02.2025
Sales Assistant
WHSmith
05.2015 - 08.2020
Polling Assistant
Australian Electoral Commission
01.2010 - Current