LORENZO CINOTTI
Waiter
Bondi,NSW
Summary
SKILLS: English, Italian and Spanish speaking waiter. In Sydney since February 2019, with 2 and a half years of experience in Australia and 6 years combined experience in serving and managing in Florence, Italy.
Experience in serving people from all over the world. Very professional at talking to customers, listening to guests needs, explain the menu and promoting the specialties of the restaurant. Team leadership, self motivated and very good at public speaking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter, Wine Waiter
Bambini Trust
Sydney, NSW
06.2020 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs, suggested appropriate food and drink pairings to increase per-ticket sales, applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales, maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
O'Bar And Dining
Sydney, NSW
02.2019 - Current
- Taking care of costumers, pouring water and wine and provide an excellent service, making sure to always give the best fine dining experience, cleaning dirty plates and setting up tables, using POS machine.
Manager
Osteria Della Condotta
Florence, Italy
03.2017 - 01.2019
- Assigned work tasks and coordinated activities of dining room, managed wait staff, serving and set dining tables, taking beverages and food orders, displayed knowledge about the restaurant's menu and products, collected credit card and cash for transaction.
Head Waiter, Manager
Caffe' Giubbe Rosse
Florence, Italy
02.2016 - 02.2017
- Described menu's items and products of the restaurant, supervised all areas of restaurant to keep it clean and well-maintained, upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets, used cash registers and credit card machines to cash out customers.
Waiter
Caffe Donnini
Florence, Italy
04.2015 - 01.2016
- Engaged in friendly conversations with guest, explaining restaurant's menu in english Spanish and Italian, maintained a good atmosphere of customer service, monitored dining rooms for seating availability and well-being of guests.
Bar Waiter
Caffe' Neri
Sesto Fiorentino, Italy
02.2013 - 03.2015
- Serving, anticipated guests needs, built a solid rapport with many frequent customers, manteined a clean and organized bar areaLANGUAGESEnglish, Italian and spanishEDUCATIONHigh school accounting diploma 2011RSA for nsw certificate.
Education
High School Diploma -
Russell Newton
Florence, ItalySkills
Customer service undefined
Certification
RSA: Responsible Service of Alcohol, NSW, Australia.
Timeline
Waiter, Wine Waiter
Bambini Trust
06.2020 - Current
Waiter
O'Bar And Dining
02.2019 - Current
Manager
Osteria Della Condotta
03.2017 - 01.2019
Head Waiter, Manager
Caffe' Giubbe Rosse
02.2016 - 02.2017
Waiter
Caffe Donnini
04.2015 - 01.2016
Bar Waiter
Caffe' Neri
02.2013 - 03.2015
High School Diploma -
Russell Newton
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