Summary
Overview
Work History
Skills
Timeline
Generic

Lori-Anne Jones

Ermington

Summary

Dedicated professional with exceptional written and verbal communication skills and a strong work ethic. Proven ability to resolve complaints and ensure customer satisfaction while managing office operations efficiently. Self motivated and reliable.

Overview

16
16
years of professional experience

Work History

Office Administration Assistant

John Collingwood-Smith
Ermington
02.2022 - Current

Work periodically and remotely, as required

Managing general office operations, correspondence and paperwork. Scheduling appointments and coordinating meetings.

Independent Contractor

DoorDash
Sydney
09.2023 - 04.2025

Shopped and also delivered food to customers efficiently and on time.
Communicated with customers to confirm order details and delivery preferences.
Navigated routes using GPS technology for optimal delivery paths.

Call Centre Operator

Woolworths Group
10.2021 - 04.2022

Provided exceptional customer service for diverse inquiries and requests relating to orders and deliveries.
Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
Utilized CRM software to document interactions and manage customer accounts.

NFP Fundraiser

Wheelchair Sports Association
Perth
05.2011 - 02.2012

Maintain relationships with past and current supporters.
Developed relationships with new supporters and ocal businesses for sponsorship and support.

Call Centre Operator

Centrelink
Perth
05.2010 - 11.2010

Provided exceptional customer service for diverse inquiries and requests.
Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
Utilized CRM software to document interactions and manage customer accounts.

Skills

  • Excellent written and verbal communication skills
  • Empathetic and attentive phone manner
  • Confident with complaint resolution and problem solving
  • Great attention to detail
  • Able to work well as part of a team and autonomously
  • Works well under pressure
  • Accurate data entry skills
  • Self motivated and organised
  • Adapts well in new situations and learns quickly

Timeline

Independent Contractor

DoorDash
09.2023 - 04.2025

Office Administration Assistant

John Collingwood-Smith
02.2022 - Current

Call Centre Operator

Woolworths Group
10.2021 - 04.2022

NFP Fundraiser

Wheelchair Sports Association
05.2011 - 02.2012

Call Centre Operator

Centrelink
05.2010 - 11.2010
Lori-Anne Jones