Summary
Overview
Work History
Skills
Timeline
Generic

Lori-Anne Jones

Ermington

Summary

Dedicated professional with exceptional written and verbal communication skills and a strong work ethic. Proven ability to resolve complaints and ensure customer satisfaction while managing office operations efficiently. Self motivated and reliable.

Overview

16
16
years of professional experience

Work History

Office Administration Assistant

John Collingwood-Smith
Ermington
2022.02 - Current

Work periodically and remotely, as required

Managing general office operations, correspondence and paperwork. Scheduling appointments and coordinating meetings.

Independent Contractor

DoorDash
Sydney
2023.09 - 2025.04

Shopped and also delivered food to customers efficiently and on time.
Communicated with customers to confirm order details and delivery preferences.
Navigated routes using GPS technology for optimal delivery paths.

Call Centre Operator

Woolworths Group
2021.10 - 2022.04

Provided exceptional customer service for diverse inquiries and requests relating to orders and deliveries.
Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
Utilized CRM software to document interactions and manage customer accounts.

NFP Fundraiser

Wheelchair Sports Association
Perth
2011.05 - 2012.02

Maintain relationships with past and current supporters.
Developed relationships with new supporters and ocal businesses for sponsorship and support.

Call Centre Operator

Centrelink
Perth
2010.05 - 2010.11

Provided exceptional customer service for diverse inquiries and requests.
Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
Utilized CRM software to document interactions and manage customer accounts.

Skills

  • Excellent written and verbal communication skills
  • Empathetic and attentive phone manner
  • Confident with complaint resolution and problem solving
  • Great attention to detail
  • Able to work well as part of a team and autonomously
  • Works well under pressure
  • Accurate data entry skills
  • Self motivated and organised
  • Adapts well in new situations and learns quickly

Timeline

Independent Contractor

DoorDash
2023.09 - 2025.04

Office Administration Assistant

John Collingwood-Smith
2022.02 - Current

Call Centre Operator

Woolworths Group
2021.10 - 2022.04

NFP Fundraiser

Wheelchair Sports Association
2011.05 - 2012.02

Call Centre Operator

Centrelink
2010.05 - 2010.11
Lori-Anne Jones