Amy Curzi
South Morang,Vic
Overview
15
15
years of professional experience
Work History
Office Administration assistant
Do Your Block pty ltd
01.2022 - Current
- Maintain physical and digital filing systems
- Answers and direct phone calls
- Respond to emails and other digital queries and correspondence
- Manage calendars
- Draft and edit letters, reports, and other documents
- Input and update information in databases and spreadsheets
Bar & Gaming Attendant
Sylvania Hotel
01.2016 - 01.2017
- Carry out all gaming attendant & cashiering duties, including all operational requirements of gaming procedures
- General machine and attendant duties
- Monitor venue operations in the presence and absence of Gaming Manager/Venue Supervisor
- Take orders and serve beverages to customers at the bar and tables
- Prepare bar for service with adequate supplies of glassware, drinks, bottles and garnishes
- Handle complaints in a way that leaves customers satisfied and impressed
- Operate cash register and ensure high level of accuracy and honesty
Vacation Care
YMCA
10.2016 - 12.2016
- Assist in the supervision, communication and engagement of children and staff
- Nurture a positive environment
- Develop and maintain a fun and compliant program under the National Quality Framework
Team Member
Kmart
01.2011 - 01.2015
- Provide efficient and friendly customer service
- Maintain and apply knowledge of OHS standards
- Maintain knowledge of and apply organisational policies, protocols and procedures
- Working with culturally diverse co-workers and customers
- Working shifts and flexible hours
- Stock ordering and management
- Manage front and back end operations
Cashier
KFC
01.2010 - 01.2011
- Delivery of high standard of service to broad range of culturally diverse clients
- Maintain knowledge of and apply organisational policies, protocols and procedures
- Maintain and apply OHS standards
- Recognising and responding to client’s service needs in a time and culturally sensitive way
- Provide support and assistance to co-workers to meet service delivery requirements
- Maintain highest professional service delivery standards
- Foster cohesive and efficient working environment
- Working shifts and flexible hours
Education
Certificate IV Youth Justice -
NMIT
Preston01.2014
Victorian Certificate of Education -
Epping Secondary College
Epping01.2013
Skills
- Level 2 First Aid Certificate
- Current Working with Children Check
- Ability to work with culturally diverse clients
- Highly developed verbal and written communication skills
- Adaptable to high pressure situations
- Empathic towards other people
- Ability to work effectively within a team and autonomously
- Proficient in administration skills
Volunteer Experience
- Neighborhood House, Lalor Living and Learning Centre, 01/01/22 - current, The center offers a wide range of community support programs for people of all ages living in the Lalor area. In particularly, I spent time once a week, with a young boy with autism, offering him extra support.
- SHINE For Kids - Education Support, St. Albans North Primary School, 01/01/16 - 12/31/16, This program involved assisting primary-school aged children who have a parent or relative involved in the criminal justice system, once a week for a period of 45 minutes. The program itself offers a supportive, caring and non-judgmental environment designed to enable children to reach their full potential, providing one-to-one assistance with things such as home reading, homework and incomplete class work.
- Community Volunteering Program, Lalor Park Primary School, 01/01/10 - 12/31/10, This program involved helping primary-school aged children develop their literacy and social skills. Through this experience I learnt to further develop my independence, communication, interpersonal and organisational skills.
Timeline
Office Administration assistant
Do Your Block pty ltd
01.2022 - Current
Vacation Care
YMCA
10.2016 - 12.2016
Bar & Gaming Attendant
Sylvania Hotel
01.2016 - 01.2017
Team Member
Kmart
01.2011 - 01.2015
Cashier
KFC
01.2010 - 01.2011
Certificate IV Youth Justice -
NMIT
Victorian Certificate of Education -
Epping Secondary College