Lorna Abbey

Parkwood,QLD

Summary

Passionate and dedicated worker with over 14 years of hands-on experience in artisanal baking, small business management, and customer service. Proven track record in creating unique baked goods, managing daily operations, leading a team, and growing a loyal customer base. Strong skills in inventory management, marketing, and maintaining health & safety standards.

Overview

years of professional experience

Work History

Owner / Head Baker

Mrs A’s Bakehouse & Coffee Bar

10.2017 - 12.2024

Founded and operated a successful bakery, growing it from a small local shop to a well-established community bakery/coffee bar.
Developed and perfected recipes for a wide variety of baked goods including cakes, pastries, bread, cookies, and specialty items.
Managed all aspects of the bakery, including daily operations, staff, customer service, and product development.
Oversaw inventory and ordered ingredients, ensuring the bakery had a consistent supply of high-quality products.
Ensured compliance with health, safety, and sanitation standards in all bakery operations.
Trained and supervised bakers, kitchen hands, and front-of-house staff, ensuring high performance and customer satisfaction.
Managed all financial aspects of the business, including budgeting, pricing strategies, and financial reporting.
Promoted the bakery through local marketing, social media, and collaborations, resulting in an increase in customer base and revenue.
Established a loyal customer base through excellent service and consistently high-quality products.
Managed product launches, seasonal promotions, and special orders, such as weddings and corporate events.

Team Leader Confectioner/Baker

RedZed

Gold Coast, QLD

11.2011 - 02.2016

Assisted in the preparation of baked goods, including cakes, pastries, and cookies.
Produced and Packed Chocolate goods.
Ensured proper baking techniques, presentation, and quality control for all products.
Managed inventory and assisted in ordering ingredients.
Provided customer service, staff training and managed night workers.

Education

Food Safety Certification -

Club Training Australia

Year 12 Certificate -

Coombabah State High School

Gold Coast, QLD

Skills

Bakery Operations Management

Staff Training & Leadership

Inventory & Supply Chain Management

Financial Management & Budgeting

Customer Relationship Management

Recipe Development & Menu Planning

Marketing & Brand Promotion

Health & Safety Compliance

Product Photography & Social Media Marketing

Time Management & Multi-tasking

Timeline