Lorraine Cross
Joondalup,WA
Summary
Dynamic and compassionate, I excel in fostering social integration and enhancing client well-being, as demonstrated at Aberstone Foundation. My expertise in documentation management and relationship building, coupled with a track record of empowering clients towards greater independence, showcases my commitment to excellence in community support roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NDIS Community Support Worker
Aberstone Foundation
Perth, WA
12.2021 - 07.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
Community Aged Care Worker
Echo Community Services
Perth, WA
03.2020 - 11.2021
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
- Organized transportation services for clients when necessary, coordinating medical appointments or facilitating attendance at local events.
- Managed medication administration for clients, ensuring accurate dosages and adherence to prescribed schedules.
- Maintained detailed records of client progress, documenting achievements and areas for improvement.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Community Support Worker
Mornington Peninsula Shire
Mornington, VIC
02.2019 - 01.2020
Childcare Cook and Cleaner
Fun 4 Kids Child Care
Hastings, VIC
08.2015 - 01.2019
Community Support Worker
Care Coice
Melbourne, VIC
02.2012 - 10.2014
Education
Certificate IV - Ageing Support
NIET College
Frankston, VIC07.2018
Certificate III - Health Services Assistant
Skills Plus
Frankston, VIC12.2011
Skills
- Social integration
- Attention to Detail
- Decision-Making
- Time Management
- Active Listening
- Relationship Building
Certification
Influenza Vaccine 2024
CPR - 2024
Medication Prompting Workshop - Aberstone Foundation in-house training 2024
First Aid 2023
WWC 2022
Manual Handling Training Certificate 2022
NDIS Worker Screen Check 2021
Covid Vaccination
Friends with Dementia workshop 2019
Diabetes Awareness Workshop 2017
Medication Awareness Workshop 2017
References
Kristy Penny
Senior Support
Aberstone Foundation
0423 392 238
Kerry Walker
Senior Support
Aberstone Foundation
0402 341 471
Timeline
NDIS Community Support Worker
Aberstone Foundation
12.2021 - 07.2024
Community Aged Care Worker
Echo Community Services
03.2020 - 11.2021
Community Support Worker
Mornington Peninsula Shire
02.2019 - 01.2020
Childcare Cook and Cleaner
Fun 4 Kids Child Care
08.2015 - 01.2019
Community Support Worker
Care Coice
02.2012 - 10.2014
Certificate IV - Ageing Support
NIET College
Certificate III - Health Services Assistant
Skills Plus