Lorraine Gossow
Retail Assistant
Maryvale
Summary
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
2025
2025
years of professional experience
Work History
Retail Assistant
Wardies Bakery
Warwick, Queensland
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
Food for Less
Warwick, Queensland
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
Personal Carer
Churches Of Christ
Warwick, Queensland
11.2017 - 12.2024
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Retail Assistant
Lynette Hutley
Warwick, Queensland
11.1986 - 02.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Coordinated with suppliers to ensure timely delivery of new stock.
Skills
Customer service
POS system operation
Product merchandising
Retail transactions processing
Sales floor organization
Cash register operation
Stockroom organization
Customer engagement
Product restocking
Product labeling
Friendly and helpful
Cash handling
Self motivation
Honest and dependable
Active listening
Timeline
Personal Carer
Churches Of Christ
11.2017 - 12.2024
Retail Assistant
Lynette Hutley
11.1986 - 02.2010
Retail Assistant
Wardies Bakery
Retail Assistant
Food for Less
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