Lorraine Stanaway
Gold Coast
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
23
23
years of professional experience
Work History
Trade office, Trade desk
Bunnings Oxley warehouse
Oxley
06.2003 - 10.2005
- Started as Front Cashier before progressing to the Trade Desk supporting major trade customers.
- Key Achievements
- Progressed from Front Cashier to Trade Desk.
- Managed major trade and maintenance accounts.
- Coordinated supplier orders and deliveries.
- Built strong customer and supplier relationships.
- Assisted builders with product enquiries.
- Worked closely with dispatch and warehouse teams.
- Delivered exceptional customer service.
Trade call Centre office and team leader
Bunnings store head office
Mt gravett
10.2005 - 05.2008
Supported major commercial customers while leading a customer service team and coordinating trade operations.
Key Achievements
- Managed key commercial accounts.
- Led and supported customer service staff.
- Resolved complex customer enquiries.
- Coordinated customer deliveries.
- Managed cash sale account reconciliations.
- Worked with interstate support teams.
- Assisted with commercial trade projects.
Trade call centre officer
Bunnings Yatala trade Centre
Yatala
05.2008 - 07.2011
Provided dedicated support for trade customers by coordinating orders, suppliers and delivery schedules.
Key Achievements
- Managed customer enquiries and trade orders.
- Coordinated supplier requirements.
- Maintained inventory for major accounts.
- Scheduled deliveries and customer requests.
- Liaised with Trade Centres and suppliers.
- Assisted Trade Sales Representatives with special projects.
Gaven trade centre
Bunnings trade centre
Gaven
07.2011 - 04.2012
- Managed major and commercial trade accounts.
- Built strong relationships with customers and suppliers.
- Coordinated supplier stock and special orders.
- Arranged deliveries and customer collections.
- Processed complex and specialised orders.
- Supported Trade Sales Representatives and Project Managers.
- Delivered outstanding customer service in a fast-paced trade environment.
Trade Specialist
Bunnings warehouse
Arundel
04.2013 - Current
- Managed supplier relationships to ensure product availability and compliance.
- Coordinated trade promotions and events to enhance customer engagement.
- Analysed market trends to inform inventory decisions and product selection.
- Building relationships with customers.
- Making sure orders are complete and delivered on time.
- Following up with orders/ quotes
- Making sure monthly calls/ catch ups are complete
Education
Development And Managerial Skills For Women in Management
03.1999 - 12.1999
Certificate Of Participation For Microsoft Outlook
08.2003 - 08.2003
Certificate in Targeted Selection Interviewer
11.2005 - 11.2005
Skills
Sales Strategies (Experienced), Problem Solving, Customer Engagement, Commitment , Friendly ,
Outgoing and confident , Reliable , Honest
Accomplishments
- Customer service awards x15
- Lionel awards x3
- Recognition award
References
References available upon request.
Timeline
Trade Specialist
Bunnings warehouse
04.2013 - Current
Gaven trade centre
Bunnings trade centre
07.2011 - 04.2012
Trade call centre officer
Bunnings Yatala trade Centre
05.2008 - 07.2011
Certificate in Targeted Selection Interviewer
11.2005 - 11.2005
Trade call Centre office and team leader
Bunnings store head office
10.2005 - 05.2008
Certificate Of Participation For Microsoft Outlook
08.2003 - 08.2003
Trade office, Trade desk
Bunnings Oxley warehouse
06.2003 - 10.2005
Development And Managerial Skills For Women in Management
03.1999 - 12.1999