Lorraine Taylor
South Perth,WA
Summary
Passionate Dental Assistant/Receptionist with over 8 years experience. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Dental Assistant/Front Office Coordinator
Lifetime Dental Care
09.2024 - Current
- Handle financial transactions responsibly, collecting copayments and processing payments/insurance cover.
- Manage high call volumes, addressing patient inquiries promptly.
- Coordinate referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintain a clean and sterile work environment to prevent cross-contamination and infection.
- Collaborate with the dental team to develop customised treatment plans for individual patients.
- Support dental procedures, ensuring efficient operation and patient satisfaction.
Dental Assistant
Waneroo Dental Centre
11.2023 - 06.2024
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental setting and patient safety.
- Assisted dentists and hygienists, by handing appropriate instruments and supplies needed for treatment.
- Prepared patient x-rays and images for dentist review.
Dental Assistant/Receptionist
Peter Doyle Dental
10.2018 - 10.2023
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared patient x-rays and images for dentist review.
- Scheduled and confirmed patient appointments.
Dental Assistant/Receptionist
Boyle Dental Care, Boland Dental
08.2016 - 10.2018
- Duties include: Making appointments, taking phone calls & responding to emails, dealing with patient queries, filing, taking payment & keeping up to date with practice bills, ordering stock & submitting claims
- Always assisting the dentist where needed.
Medical Secretary
Now Doc - Dr. Fallons Clinic
06.2016 - 08.2016
- Covered holidays and sick leave for Dr Fallon in Now Doc Carrick on Shannon.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
Front Office Coordinator
Lough Rynn Castle Estate
08.2015 - 03.2016
- Duties: Undertook front of house duties, including meeting, greeting and attending to the needs of guests
- Dealt with guest requests to ensure a comfortable and pleasant stay
- Responsible for accurate and efficient accounts and guest billing processes
- Ensured that all reservations and cancellations are processed efficiently
- Administered the general petty cash system and float in an accurate manner.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Graduate Diploma - Dental Assisting
Trinity College Dublin
Dublin, Ireland08.2019
FETAC Level 5 in Customer Service & Communications -
Temple Michael
County Longford01.2015
Leaving Certification -
Carrick on Shannon Community School
Carrick-On-Shannon, County Leitrim01.2012
Skills
- Full Irish & Australian Driving Licence
- Excellent patient care
- Customer Service
- Patient Schedule Management
- Certified in CPR/AED
- First Aid Training
- Database Administration
- Appointment scheduling
Additional Information
References on Request
Timeline
Dental Assistant/Front Office Coordinator
Lifetime Dental Care
09.2024 - Current
Dental Assistant
Waneroo Dental Centre
11.2023 - 06.2024
Dental Assistant/Receptionist
Peter Doyle Dental
10.2018 - 10.2023
Dental Assistant/Receptionist
Boyle Dental Care, Boland Dental
08.2016 - 10.2018
Medical Secretary
Now Doc - Dr. Fallons Clinic
06.2016 - 08.2016
Front Office Coordinator
Lough Rynn Castle Estate
08.2015 - 03.2016
Graduate Diploma - Dental Assisting
Trinity College Dublin
FETAC Level 5 in Customer Service & Communications -
Temple Michael
Leaving Certification -
Carrick on Shannon Community School
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