Lorraine Wang
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Floor manager
Mecca Maxima
05.2024 - 10.2024
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Evaluated competitive landscape regularly to maintain an up-to-date understanding of industry trends and market shifts affecting the business domain.
- Planed and ran team meetings to develop content in interactive and timely schedule.
- Planned and ran promotion event that co-operate with Centre management team and other stores.
2IC
Mecca Cosmetica
05.2023 - 05.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Assisted with promotion event that co-operate with Centre management team and other stores.
- Managed customer and employee satisfaction affectively.
Higher duty/Zone manager
Mecca Maxima
06.2017 - 07.2022
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Developed reports of zone performance and presented data to upper management.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Radio Host
Austar Canberra International Media Group
07.2015 - 06.2017
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.
- Increased audience engagement by incorporating listener feedback and interactive segments in radio shows.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Improved time management during broadcasts by effectively prioritizing segments according to relevance and interest level.
- Assisted in running International conference host by the radio station.
Intern
Shekou Television Station Inc.
07.2013 - 08.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports, include data entering and analysing.
- Prepared project presentations and reports to assist senior staff.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Intern
China Galaxy Securities Co., Ltd.
07.2012 - 08.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Supported training events execution and venue set up and tear down.
Education
Master of Communication (Strategic) -
University of Canberra
12.2020
Master of Business Management (Marketing) -
University of Canberra
09.2016
Bachelor of International Business and Trade -
Guangdong Ocean University
07.2014
Skills
- Employee Management
- Customer Relations
- Operations Management
- Event Management
- Hiring and Training
- Attention to Detail
- Problem-solving
- Positive Attitude
- Multitasking
- MS Office (Excel, Word, PowerPoint, SharePoint)
Volunteer Experience
Used strong interpersonal communication skills to convey information to others.
Assisted with special events and programs.
Communicated with staff members to stay informed about volunteer opportunities and events.
- Mardi Gras, Sydney, 03/01/17, Communicating with and leading the audiences. Supporting the parade performers.
- Floriade, Canberra, 09/01/16, 10/31/16, Communicating with and leading the audiences. Coordinate with different areas and perform groups. In charge of radio PA system including report missing child, data statistics and answer questions.
- Floriade, Canberra, 10/01/19, Communicating with and leading the audiences. Coordinate with different areas and perform groups. In charge of radio PA system including report missing child, data statistics and answer questions.
- AM1620 Live Talk Show, 04/01/15, 07/31/15, News collecting and reporting. Cooperate with different hosts. Editing and program updating. Worked as one of the main host.
Certification
- IELTS (with scored 7.5)
- Human Resources Management II (China)
- Cambridge Business English Certificate vantage (China)
- First aid
- HLTAID001 Provide cardiopulmonary resuscitation
- HLTAID002 Provide basic emergency life support
- HLTAID003 Provide first aid
- Barista basics
- SITHFAB005 Prepare and serve espresso coffee
- SITXFSA001 Use hygienic practices for food safety
- SIT40313 Certificate IV in Hospitality
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional
Korean
Elementary
References
- Rhiannan Willis, Manager for Mecca Cosmetica Canberra, +61431679991, rhiannan.willis@live.com
- Rosemary Carberry, Previous Manager for Mecca Maxima Canberra, +61458112140, rosiecarberry@gmail.com
Timeline
Floor manager
Mecca Maxima
05.2024 - 10.2024
2IC
Mecca Cosmetica
05.2023 - 05.2024
Higher duty/Zone manager
Mecca Maxima
06.2017 - 07.2022
Radio Host
Austar Canberra International Media Group
07.2015 - 06.2017
Intern
Shekou Television Station Inc.
07.2013 - 08.2013
Intern
China Galaxy Securities Co., Ltd.
07.2012 - 08.2012
Bachelor of International Business and Trade -
Guangdong Ocean University
- IELTS (with scored 7.5)
- Human Resources Management II (China)
- Cambridge Business English Certificate vantage (China)
- First aid
- HLTAID001 Provide cardiopulmonary resuscitation
- HLTAID002 Provide basic emergency life support
- HLTAID003 Provide first aid
- Barista basics
- SITHFAB005 Prepare and serve espresso coffee
- SITXFSA001 Use hygienic practices for food safety
- SIT40313 Certificate IV in Hospitality
Master of Communication (Strategic) -
University of Canberra
Master of Business Management (Marketing) -
University of Canberra
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