Lorraine Whiunui
Brisbane,QLD
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Skippys Rothwell
Brisbane, QLD
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Restocking
Bond and Domestic Business Owner
Constant Sparkle
Brisbane, QLD
01.2020 - 05.2022
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Increased referrals through exceptional customer service and consistent communication with clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Was my own cleaning business
Gardening Assistant
MEHAS GARDENING AND LAWN MOWING SERVICES
Brisbane, QLD
06.2016 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated adaptability in working under various weather conditions while maintaining high-quality results in assigned tasks.
- Collaborated with professional landscapers for large-scale projects, enhancing teamwork skills and learning advanced gardening techniques.
- Contributed to the creation of a visually appealing environment through regular pruning, watering, and fertilizing tasks.
Bartender
– The Southland Sports Bar Far And Feather.
New Zealand
01.2011 - 03.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Labour
BARNES OYSTER FACTORY LTD. –
New Zealand
03.2010 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Problem Gambling Awareness Training
ITT
Certificate RSA
Eclipse
Huntly College
New ZealandSafe Chemical Handling Certificate
Eclipse
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
- Customer inquiries
- Customer Assistance
Timeline
Customer Service Cashier
Skippys Rothwell
03.2024 - Current
Bond and Domestic Business Owner
Constant Sparkle
01.2020 - 05.2022
Gardening Assistant
MEHAS GARDENING AND LAWN MOWING SERVICES
06.2016 - 05.2019
Bartender
– The Southland Sports Bar Far And Feather.
01.2011 - 03.2014
Labour
BARNES OYSTER FACTORY LTD. –
03.2010 - 08.2013
Problem Gambling Awareness Training
ITT
Certificate RSA
Eclipse
Huntly College
Safe Chemical Handling Certificate
Eclipse