Louella Power

• Supervised daily operations, ensuring efficient flow of merchandise to sales floor
• Managed customer queries regarding store merchandise, department information, and pricing.
• Trained new team members on company policies, procedures, and merchandising best practices.
• Collaborated with store managers to optimize product placement and enhance customer experience.
• Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for customers
• Increased sales by effectively coordinating merchandise displays and promotional materials.
• Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.

Administrator

• Reconcile banking and finance accounts
• OHS coordination
• Payroll
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed time efficiently in order to complete all tasks within deadlines.

• Maintain stock levels/appearance/pricing
• Liaise with management to analyse budgets and sales reviews
• Maintenance of marketing and promotional initiatives
• Ensure sales floor adheres to company standards.

• Managing and maintaining existing customer accounts
• Resolving escalated product and service complaints
• Reporting on customer issues and identifying possible areas of improvement
• Liaising with marketing to create social media plans
• Quoting and invoicing new sales
• Overseeing company Facebook page.

• Handling all manner of customer queries
• Stock control
• Coordinating home deliveries
• Invoicing.