Louis Geoffrey Olivieri-Tarr
Melbourne,Australia
Summary
I am a hardworking, professional service operator, highly motivated to help others and provide exceptional service. Empathy is one of my strongest qualities, and I apply it daily in my work. I am thoughtful, understanding, and practical in my approach. I thrive in team environments while also working effectively, independently. If I were to describe myself in three words, they would be kind, supportive, and humorous.
Overview
9
9
years of professional experience
Work History
Senior Course Advisor
Candlefox Education Marketplace
Melbourne
10.2021 - Current
- Build strong relationships with a diverse range of students, fostering trust and engagement throughout the enrolment process
- Assist students with enrolment applications, providing detailed guidance to ensure successful submissions
- Facilitate communication with education providers across Australia, streamlining student access to educational opportunities
- Manage daily lead generation and lead management through effective outbound and inbound calls, contributing to prospective student growth
- Utilise Salesforce and 8x8 for tracking interactions, managing leads, and optimising workflow efficiency
- Process payments accurately via credit card and direct debit, ensuring compliance with financial protocols
- Maintain organised records and documentation to support team operations and reporting
- Consistently achieve and exceed monthly targets through strategic planning and performance monitoring
Assistant Store Manager / Store Manager
Academy Brand
Melbourne
10.2018 - 10.2021
- Led a small team to meet and exceed sales targets while ensuring optimal customer satisfaction
- Delivered high-quality customer service, fostering loyalty and repeat business
- Planned budgets and assessed KPI reports to identify areas for improvement and develop aligned strategies
- Conducted performance management through regular feedback, coaching, and training to enhance team productivity
- Oversaw daily operations, optimising processes for efficient service delivery
- Managed inventory control, forecasting needs, and implementing effective stock management practices
- Participated in hiring processes to recruit top talent aligned with company culture
- Successfully managed stock takes and handled banking operations, ensuring financial compliance
Team Leader
The Westin Hotel
Melbourne
04.2016 - 10.2019
- Led a team in the lobby bar, ensuring exceptional service and a welcoming atmosphere
- Managed room service operations for timely and accurate order delivery
- Provided attentive service to VIP guests, anticipating their needs for a memorable experience
- Served as a dedicated waiter for business events, maintaining high service standards
- Acted as a personal waiter for executives, delivering tailored service during events
- Assisted in setting up dining spaces for business functions, ensuring flawless execution
- Trained and mentored junior staff, promoting a collaborative and high-performance team environment
Education
Le Fevre High School
Semaphore, SASkills
- Honesty and integrity
- B2B sales
- Adaptability
- Customer service
- Ability to Work Under Pressure
- Leadership
- Fast learner
- Problem solving
- Communication Skills
- Time management
- Empathy and compassion
- Salesforce utilization
- Lead management
- Enrolment guidance
Personal
Hobbies and Interests:
- Weight Training
- Meditation and Spirituality
- Nature and Outdoor Activities
- Social Events and Networking
References
Derek Siackhasone | Candlefox Sales Manager - 0412 889 617
Jackie Farrah | Academy Brand State Manager - 0426 067 125
Timeline
Senior Course Advisor
Candlefox Education Marketplace
10.2021 - Current
Assistant Store Manager / Store Manager
Academy Brand
10.2018 - 10.2021
Team Leader
The Westin Hotel
04.2016 - 10.2019
Le Fevre High School
Similar Profiles
Juan Miguel DauzJuan Miguel Dauz
Contract Analyst at Ontario Education Collaborative Marketplace (OECM)Contract Analyst at Ontario Education Collaborative Marketplace (OECM)
Bolutife Hilda MustaphaBolutife Hilda Mustapha
International Enrolment Specialist, Africa at Catalyst Global Education MarketplaceInternational Enrolment Specialist, Africa at Catalyst Global Education Marketplace
Ricardo HernandezRicardo Hernandez
Chaplain at Marketplace Chaplains of AmericaChaplain at Marketplace Chaplains of America