Louis Matsumoto-Prouten
Sydney,Australia
Summary
With around 3 years in Operations. I am well-versed in running end to end production within a 3PL environment. I am organized and am able to remain calm within a high pressured environment. Experience in project management running key business projects via Asana and Monday. Additionally within my experience, driving cost efficiencies has always been a big part of my previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Operations Manager
Craft Gin Club
London, UK
08.2022 - 10.2023
- Looked after the logistical E2E side of the monthly 'Gin of the month' subscription
- This ranged from incoming supplier deliveries to managing 50,000 gin boxes out of the 3PL across two days
- Submitted monthly claims to our delivery partner for any compensation on lost / damaged boxes
- Continuously looked for process improvement and where we could save money on our COGS
- Worked with the partnerships team to maintain key business relationships with our suppliers
- Ordering all packaging materials to achieve a healthy level of stock to be in line with our pallet limit and forecasted volume.
Operations Associate / Junior Operations Manager
allplants
London, UK
09.2021 - 08.2022
- 3PL management of our packing site and maintaining our target of 99.5% OTIF
- Daily Stock Recon with our 3PL partners to ensure we are in FEFO and have an accurate stock position via ERP Next and Google Sheets
- Daily invoice processing and reconciliation of all supplier invoices
- Completing the E2E process of SKU setups at our 3PL site to be ready for launch
- Assisting the logistics team in delivering key business goals to drive volume (Next Day Delivery, Flexible Orders and E-Commerce Partnerships).
Operations Assistant
Education First
Newport, UK
02.2021 - 08.2021
- Schedule daily social media posts for Facebook page, creating posts through Canva, responding to comments
- Assisting with development of Community Cards for host families for discounts
- Recruiting local businesses through phone, email and personal visits, providing incentives to attract new host families
- Working with Elektra database to input and manage new leads and tag likelihood of conversion
- Running reports to prioritise potential leads and sharing with the sales team.
Floor Staff Member
Coast Bar Restaurant and Cowes
Cowes, UK
10.2020 - 12.2020
- Greeting customers, taking orders, delivering excellent customer service and enhancing customer loyalty
- Accepted and processed cash, cheque, card and mobile payments
- Worked in a fast-paced environment, in a team of 8.
Senior Floor Staff Member
Oshio Restaurant
Brighton, UK
01.2019 - 07.2020
- I had worked as a senior member of floor staff in a busy restaurant in the centre of Brighton, managing staff and providing training to new staff in making specialist beverages and specialist equipment which reduced staff turnover
- Looked after bookings via the reservation portal we had (RESY) and managed the shift rota.
Floor Staff / Bartender
Bincho Yakitori
Brighton, UK
01.2017 - 11.2018
- Started as a kitchen porter doing shifts 2-3 times a week but then quickly promoted to floor staff using my knowledge of Japanese cuisine
- Also was responsible for making drinks, cleaning the restaurant as well as looking after reservations.
Junior Teacher
Windlesham House School
Findon, UK
09.2015 - 12.2015
- Supervising children daily, from coaching sports teams (football, tennis and rugby)
- Assisted with daily running of school.
Social Media Marketing Intern
UKTI Tokyo
Kanagawa, Japan
04.2014 - 08.2014
- Social media Handler at Summer Sonic festival in Tokyo -, I worked with the UK Trade and Industry team promoting 'Music is Great', part of the Prime Minister's 'Great Campaign' and promotion of UK bands
- The work involved promotional work through Twitter and Facebook and handing out merchandise to festival goers throughout the weekend, doubling following
- I was also asked to do this at the Reading Music Festival due to the great success we had.
Education
Bachelor in International Relations with Japanese -
University of Sussex
07.2020
Skills
- Excel
- Google Suite
- ERP Systems
- Shopify
- POS Systems
- Logistics Coordination
- Process Improvement
- Cost Analysis and Savings
Personal Information
- Date of Birth: 08/1997
- Nationality: British
Extracurricular Activities
01/2020, 03/2020, Volunteering - Food Waste Hero, Olio, Brighton, UK, Collected unsold food from cafes and distributed them within the community 2020, Completing the 2020 Brighton Half Marathon, Brighton, UK 2017, Founder of the International Cuisine Society, University of Sussex, Brighton, UK, Encouraging students to eat out at low price, high quality restaurants
Accomplishments
- Completed three half marathons in three years, aiming to do the Sydney one in May!
Languages
English
Native/ Bilingual
Japanese
Professional
Certification
- RSA Certified
Timeline
Junior Operations Manager
Craft Gin Club
08.2022 - 10.2023
Operations Associate / Junior Operations Manager
allplants
09.2021 - 08.2022
Operations Assistant
Education First
02.2021 - 08.2021
Floor Staff Member
Coast Bar Restaurant and Cowes
10.2020 - 12.2020
Senior Floor Staff Member
Oshio Restaurant
01.2019 - 07.2020
Floor Staff / Bartender
Bincho Yakitori
01.2017 - 11.2018
Junior Teacher
Windlesham House School
09.2015 - 12.2015
Social Media Marketing Intern
UKTI Tokyo
04.2014 - 08.2014
Bachelor in International Relations with Japanese -
University of Sussex
- RSA Certified
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