Louis Smallcombe
Airlie Beach
Summary
Dynamic and customer-focused hospitality professional with [X] years of experience in delivering exceptional service in both front and back-of-house environments. Adept at working in fast-paced settings, managing multiple tasks simultaneously, and maintaining a high standard of customer satisfaction. Passionate about further enhancing my skills and embracing new challenges in a hands-on, high-energy restaurant environment. Seeking an opportunity to contribute my strong communication, organizational, and problem-solving skills while pushing my limits to grow in a more demanding, fast-paced role.
Overview
3
3
years of professional experience
Work History
Receptionist
Nomads
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provide exceptional customer service to guests from all over the world, ensuring a friendly and welcoming atmosphere throughout their stay.
- Assist with check-ins, check-outs, and reservations, handling bookings through the front desk and ensuring a smooth and efficient guest experience.
- Offer local area recommendations and information about tours, activities, and attractions, enhancing the overall guest experience.
- Maintain hostel cleanliness and organization, including cleaning common areas, kitchens, and bathrooms, while adhering to health and safety standards.
- Support hostel events, including organizing and hosting social activities for guests to foster a fun and engaging environment.
- Handle cash and card payments, ensuring accurate transactions and balanced cash registers at the end of shifts.
- Manage guest inquiries, resolve complaints, and provide assistance with any issues that arise, ensuring a high level of customer satisfaction.
- Collaborate with team members to ensure smooth day-to-day operations and to create a positive work environment.
Kitchen, Bar and Front of House Associate
the Lister Arms Wetherspoon
10.2021 - 10.2023
- Provide exceptional customer service in a high-volume, fast-paced environment, ensuring that guests are satisfied with their food and drink orders.
- Take orders, serve food and beverages, and handle customer queries efficiently, demonstrating excellent communication and multitasking skills.
- Maintain a clean and organized bar and dining area, adhering to health and safety standards.
- Process cash and card payments accurately, handling transactions and balancing registers at the end of shifts.
- Collaborate with a team of colleagues to ensure smooth operations during peak hours, contributing to a positive and efficient working environment.
- Assist in stock replenishment and inventory checks, ensuring that bar and kitchen supplies are always stocked and ready for service.
- Promote and recommend menu items, ensuring that customers are aware of new or seasonal offerings.
- Handle customer complaints or issues in a professional manner, resolving problems to ensure customer satisfaction.
Education
Deploma - Engineering Mechanics
Leeds Printworks College
Leeds, England08-2023
Diploma - Fabrication/welding
Leeds Printworks College
Leeds, England08-2022
GCSE - Methematics
North Kesteven Academy
Lincoln, England08-2021
GCSE - Mixed Science
North Kesteven Academy
Lincoln, England08-2021
GCSE - English Language And Literature
North Kesteven Academy
Lincoln, England08-2021
Skills
- Excellent Communication
- Active Listening
- Conflict Resolution
- Guest Relations
- Attention to Detail
- Multitasking
- Time Management
- Reservation Management
- Queue Management
- Team-Oriented
- Adaptability:
- Menu Knowledge
- Upselling
- Booking and Reservation Software
- Positive Attitude
- Professional Appearance
- Reliability
Timeline
Receptionist
Nomads
01.2024 - Current
Kitchen, Bar and Front of House Associate
the Lister Arms Wetherspoon
10.2021 - 10.2023
Deploma - Engineering Mechanics
Leeds Printworks College
Diploma - Fabrication/welding
Leeds Printworks College
GCSE - Methematics
North Kesteven Academy
GCSE - Mixed Science
North Kesteven Academy
GCSE - English Language And Literature
North Kesteven Academy
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