LOUISA SCATURCHIO
Ermington
Summary
Professional and highly experienced in customer service and sales. Possesses excellent time management skills by concentrating on high priority activities whilst maintaining flexibility in meeting company needs. Strong communication skills with an excellent ability to work alongside others. High level of initiative and positive approach to problem solving. A self motivator who enjoys challenging personal and professional growth.
Overview
5
5
years of professional experience
Work History
Membership Coordinator
Integrated Fitness
11.2022 - Current
- Improved member satisfaction by streamlining the sign up process and reducing waiting times.
- Increased new member sign-ups by promoting the membership benefits.
- Built strong relationships with members and assisted them with general enquiries via phone, email and web chat.
- Communicated effectively with the business owner and operations manager and collaborated ideas to improve operations of the business.
- Trained and supported new staff.
- Achieved KPI's and daily targets to increase profit
Nutrition Consultant
Go Vita
12.2022 - 09.2023
- Established and maintained strong relationships with customers to improve long term business growth
- Educated customers on health products, nutrition and health related issues
- Assisted customers with general enquiries over the phone, email and web chat.
- Communicated effectively with store manager and sales representatives.
- Worked closely with the team to achieve daily sales and targets
- Merchandised attractive shelf displays with current promotions to drive store sales.
Nutrition Consultant
Mr Vitamins
06.2020 - 11.2022
- Built rapport with customers and increased loyalty base
- Educated customers on health products, services and health related conditions
- Answered customer enquiries over the phone, email and chat
- Worked closely with manager and clinical professionals and assisted them with general duties
- Achieved daily targets and budgets to increase gross profit
Education
Certificate III - Health And Fitness
TAFE NSW
Meadowbank Certificate IV - Nutrition And Dietetics
TAFE NSW
Ultimo, NSW12-2019
Business Marketing Diploma - undefined
Meadowbank TAFE
01.2003
Business Development Certificate IV - undefined
Meadowbank TAFE
01.2002
Completed HSC - undefined
Rosebank College
01.2000
Skills
- Building customer trust and loyalty
- Sales expertise
- Strong organisational skills
- Excellent verbal and written communication
- Responsible and reliable
- Attention to detail
Timeline
Nutrition Consultant
Go Vita
12.2022 - 09.2023
Membership Coordinator
Integrated Fitness
11.2022 - Current
Nutrition Consultant
Mr Vitamins
06.2020 - 11.2022
Business Marketing Diploma - undefined
Meadowbank TAFE
Business Development Certificate IV - undefined
Meadowbank TAFE
Completed HSC - undefined
Rosebank College
Certificate III - Health And Fitness
TAFE NSW
Certificate IV - Nutrition And Dietetics
TAFE NSW
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