Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Louise French

Brisbane, ,Australia

Summary

I am efficient and work well under pressure and can work on my own but also part of a team.

I have excellent customer service skills as I have many years experience in retail and call centres.

Highly-motivated employee with desire to take on new challenges.

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Customer Service Advisor

Auto & General Insurance
Brisbane,, QLD
02/08/23 - Current
  • Customer service.
  • Working in the uninsured space
  • Inbound calls

Casual Team Member

North Lakes United Football Club
Brisbane,, QLD
04.2023 - Current
  • Barista Trained
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Food Service
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Hold a current Blue card

Convenor

Mango Hill State School
Mango Hill, QLD
04.2017 - 03.2023
  • I currently hold a Blue Card
  • I worked as a permanent convenor at the school canteen
  • I was responsible for running the tuck shop day to day
  • I was responsible for 4 staff members, banking and stock control purchasing and arranging deliveries
  • We worked to a tight schedule where food has to be prepared and delivered to classrooms.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with parents requests and answered questions to improve satisfaction.
  • I also have 4 years experience with working within the cafe that ran along side the canteen and have gained my Barista certification

Call Centre Advisor

Scottish & Southern Energy
Cardiff, Wales UK
09.2006 - 12.2016
  • I worked for SSE for nearly 10 years and gained a lot of customer service experience
  • My main role was answering calls from customers regarding their gas and Electric
  • Within my time in the company I also had experience dealing with customers via email and live web chat.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Rumney High School Cardiff
07.1998

Skills

  • Friendly, Positive Attitude
  • People Skills
  • Active Listening
  • Good Work Ethic
  • Computer Skills
  • Organizational Skills
  • Relationship Building
  • Flexible Schedule
  • Training & Development
  • Customer Service
  • First Aid/CPR
  • Team Management
  • Hold a valid QLD Blue Card

References

References

 

Miss Rebecca Valentine

Cafe Manager Mango Hill State School

Mobile: 0405769693

Email: becbrowne75@gmail.com

Kathryn Giles

Convenor North Lakes United Football Club Canteen

Mobile: 0405191523

Timeline

Casual Team Member

North Lakes United Football Club
04.2023 - Current

Convenor

Mango Hill State School
04.2017 - 03.2023

Call Centre Advisor

Scottish & Southern Energy
09.2006 - 12.2016

Customer Service Advisor

Auto & General Insurance
02/08/23 - Current

Rumney High School Cardiff

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Louise French