Summary
Overview
Work History
Education
Skills
Timeline
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Louise Harris

Tumut,New South Wales

Summary

20+ years in retail, experienced in delivering superior customer experiences and enhancing store atmosphere, with a passion for serving customers and exceeding expectations. I am an enthusiastic team member, adaptable to changing situations and challenges and ready to help the team achieve.

Overview

38
38
years of professional experience

Work History

Senior Retail Manager

Tumut Newsagency
05.2009 - Current
  • Oversaw store operations, including opening and closing procedures, cash management. Ensured compliance with all applicable, laws, regulations, industry standards, including health and safety. Performed administrative tasks such as filing, customer account maintenance and correspondence and preparing reports, while prioritizing and organising daily tasks. Maintained updated knowledge through continued training.
  • Completed daily paperwork and computer entry of new stock. Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Enhanced store appearance by maintaining cleanliness standards and creating visually appealing displays that showcased products effectively.
  • Liaised with sales, marketing, and management representative teams to develop solutions and accomplish better outcomes for business.
  • Improved and enhanced customer satisfaction both face to face and phone conversation, through proactive engagement and interaction, attentive service, and efficient problem resolution.
  • Organised and monitored staff training programs that resulted in improved product knowledge and enhanced selling skills. Delegated tasks to other team members to keep business running smoothly.
  • Trained and developed new employees for ease of transition into team.
  • Created staff rosters to align coverage with staff leave and customer forecasted demands.

Retail Assistant

Smarts Jewellers
04.1990 - 08.1994
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.

Retail Assistant

Tod's Newsagency
02.1986 - 03.1990


  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used cash registers to process sales, returns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Tumut Catholic High
Tumut
12.1985

Skills

  • Friendly customer service
  • Great communication skills
  • Focus on detail
  • Professional and caring
  • POS Terminal & retail operation
  • Product Merchandising

Timeline

Senior Retail Manager

Tumut Newsagency
05.2009 - Current

Retail Assistant

Smarts Jewellers
04.1990 - 08.1994

Retail Assistant

Tod's Newsagency
02.1986 - 03.1990

High School Diploma -

Tumut Catholic High

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Louise Harris