Louise Kaltsis
Launceston ,TAS
Summary
Currently employed as a Property Portfolio Manager at @Home Property Management, best known for client relations and conflict resolution. Previously, excelled as an Assistant Store Manager with eleven years of customer service experience. Proven strong work ethic, reliable and highly passionate about providing exceptional customer service and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Property Portfolio Manager
@Home Property Management
03.2021 - Current
- Management of clients rental properties (Varying from 120-220 properties)
- Management of financials, invoicing & general administration
- Conducting routine & general inspections of the properties
- Record keeping and arrears management
- Tenancy renewals & rent reviews
- Managing property maintenance
- Client and tenant contact
Assistant Store Manager
Kathmandu
07.2016 - 03.2021
- Conducting of interviews and employment processes
- Management of corporate customers and accounts
- Staff training and development
- Rostering of staff
- Visual merchandising
- Stock control management
- Management of security, staff files & skrinkage
- KPI management
- Complaints resolution
3IC
Kathmandu
11.2013 - 07.2016
- Provided exceptional customer service to differentiate and promote the brand
- Built customer confidence by actively listening to their concerns and providing appropriate feedback
- Opening and closing procedure
- Addressed customer enquiries & complaints
- Re-organisation of sales floor in line with VM guidelines
- Management of stock, inventory and warranties
Education
Property Representative License
Property Agents Board
Tasmania2024
Coaching For Leaders & Recruiting For Success
Redseed
Online2018
Certificate II in Retail
Leap Training
Online2014
Brooks High School
2012
Skills
- Exceptional customer service skills
- Quick learner & computer literate
- Strong communication & conflict resolution skills
- Great understanding of others
- Detail-oriented
- Flexible
References
Julia Mattern - 0438 313 220
Colleague/Personal reference
@Home Property Management
Vala Firooz - 0422 563 390
Key Holder/Part time employee at Kathmandu
Current manager of Macpac Launceston
Timeline
Property Portfolio Manager
@Home Property Management
03.2021 - Current
Assistant Store Manager
Kathmandu
07.2016 - 03.2021
3IC
Kathmandu
11.2013 - 07.2016
Property Representative License
Property Agents Board
Coaching For Leaders & Recruiting For Success
Redseed
Certificate II in Retail
Leap Training
Brooks High School
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