Louise O'Connell
Ashfield
Summary
Enthusiastic, goal-oriented worker committed to providing high quality and prompt service to all customers. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers receive best possible experience. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with a positive demeanour and proven skills in establishing rapport with coworkers and customers alike. Motivated to maintain customer satisfaction and contribute to company success, specializing in process optimization, ability to work under pressure and work quality.
Overview
4
4
years of professional experience
Work History
Event Usher
University Of Sydney Union
09.2023 - Current
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Maintained clean and organized venue to create pleasant experience for guests.
- Use of handheld transceiver
Sales Assistant
Kathmandu
06.2021 - 03.2022
- Greeted customers and helped with product questions, selections and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently.
- Used POS system to process sales, returns, online orders and gift card activations.
- Use of EFTPOS and cash handling.
- Balanced and organized cash register.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks, displays and signage to promote and maintain visually appealing environments.
- Shared information about products, availability and pricing.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Opened new merchandise and stocked sales floor racks and shelves.
- Completed orders and organized product deliveries to meet customer timetables.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Supported loss prevention goals by monitoring shopper behavior.
- Organised and maintained stock room, ensuring products were in their correct place and updated inventory list accordingly.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Customer Service Assistant
Target
10.2019 - 05.2021
- Helped an average of 300 customers per shift by approaching conversations with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered prompt service to prioritize customer needs.
- EFTPOS and cash-handling experience.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Statement in Basic Barista Skills -
TAFE
Ryde CampusCertificate IV - Music Performance
TAFE
Eora2022
Certificate III - Sound Engineering
TAFE
Eora2021
Higher School Certificate -
Newtown High School of The Performing Arts
Sydney, NSW10.2020
Skills
- Professional and friendly attitude
- Payment processing
- Cash Register Operation
- Upselling Strategies
- Merchandising and Display
- Meeting KPIs
- Warehousing functions
- Knowledge of coffee sourcing, roasting, extraction, milk steaming, and different brewing methods
- Cleaning work areas, espresso machines and equipment
Additional Information
References can be provided upon request.
Timeline
Event Usher
University Of Sydney Union
09.2023 - Current
Sales Assistant
Kathmandu
06.2021 - 03.2022
Customer Service Assistant
Target
10.2019 - 05.2021
Statement in Basic Barista Skills -
TAFE
Certificate IV - Music Performance
TAFE
Certificate III - Sound Engineering
TAFE
Higher School Certificate -
Newtown High School of The Performing Arts
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