Louise Taylor
Summary
Experienced individual with background in the NSW Police Force as a Detective in the Child Abuse and Sex Crimes Squad. Possessing management and leadership skills, expertise in case work, interviewing, administration report writing, and investigations. Strong communication, interpersonal, and time management skills instrumental in past successes. Currently leveraging policing experience as a contractor for In Safe Hands Educators in Safety and Allied Universal Compliance and Investigations. Utilizing investigative and interviewing skills to conduct factual investigations and Worker Compensation investigations effectively.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Client Safeguarding Advisor
Uniting Care
Queensland
11.2023 - Current
Ensuring the safety, best interests and well-being of clients within Family and Disability Services.
Proactively monitoring clients safety, identifying immediate risks, providing timely and proportionate responses, working collaboratively with regions and other FaDS services to prevent abuse and neglect, integrate risk management into day to day operational activities, promoting a culture of continuous improvement and adherence, promoting a culture of safeguarding and child safe, child friendly practices.
Contractor
In Safe Hands Educators in Safety Pty Ltd
08.2022 - Current
Factual Investigator & Sub-Contractor
Allied Universal Compliance and Investigations (formerly MJM Corporate Risk Services)
08.2022 - Current
Factual Investigator & Sub-Contractor
Brooksight Investigations
02.2022 - Current
Detective Senior Constable Child Abuse and Sex Crime Squad
NSW Police Force
08.1995 - 08.2020
- Acting in charge supervising and mentoring team members, allocating priorities and performing tasks according to policy
- Office in charge of Major Crime investigations
- Communicating with members of the public with professionalism and empathy
- Evidence gathering including reviewing, preparing and electronically filing and adducing witness, victim and suspect statements
- Surveillance covert and undercover duties
- Applying for Search Warrants, Crime Scene Warrants and preparation of Operation Orders
- Providing quality assessment of intervention case work and case management in accordance with legislation of CP Services
- Attending crime scenes and reviewing evidence
- Managing evidence appropriately and in accordance with policies and procedures
- Working with and assisting victims of crime and their families showing empathy and understanding
- Handling confidential information and utilising multiple computer systems
- Preparing and presenting operational court related documents
- Understanding and interpreting legislation regularly
- Preparing briefs of Evidence and coordinating District and Local Court Trials and Hearings
- Performing allocated tasks and attending urgent duties after hours
- Travelling interstate and country locations for major investigations duties
- Completing tasks for some demanding HR issues
- Liaising with other Government and non-Government agencies and departments regularly enhancing cross-sector collaboration
- Educating and Presenting Child Carer professionals at their Legislative requirements, indicators according to response to Child Abuse during Workshops
- Conducting factual investigations in a timely and professional manner
- Conducting Worker Compensation investigations in a timely and professional manner
Education
Advance Diploma - Public Safety/Policing Investigation
Charles Sturt University
Diploma - Policing
Charles Sturt University
Skills
- Highly experienced statement preparation
- Advanced interviewing techniques and skills
- Strong investigative experience and knowledge in Major Crime Investigations
- Proven ability to interpret any forms of legislation and statutes
- Proven ability to provide professional presentations, whether in person or online
- Solid knowledge of Forensic procedures and evidence gathering techniques
- Strong leadership, management and business experience
- Proven experience mentoring and training staff
- Strong knowledge of Crime Act 1900 NSW, Young Offender Act 1997 NSW, Crime Police & Public Safety Act NSW, Children and Young Person Care and Protection Act NSW, Crimes (Domestic and Personal Violence) Act NSW, Family Law Act
- Extensive knowledge and experience giving evidence in Local and District Courts
- Strong knowledge of compliance, security risk management and tactical and covert operations
- Expert working with children, youth, first nations and community service programs
- Experienced working with and alongside other Government agencies
- Strong knowledge and experience in Emergency Management
- Highly experienced working with vulnerable people from varying ages, races, sex, religion and ethnic type with empathy and understanding
- Experienced using weapons, firearms and self-defence and safe driving skills
- Highly skilled in case management in a multi-disciplinary team
- Experienced in effective tactics and managing in co-operative armed offenders
- Experienced in Fraud related offences
- Expert in Evidence gathering and interpreting information of varying forms
- Experienced in mental health management
- Expert in Child Protection, Domestic Violence procedures and allocating appropriate responses
- Highly skilled in conflict management and resolution skills
- Strong understanding of Worker Compensation Claims and Mental Health Claims
- Solid knowledge of Insurance & Contract Act and Investigative protocols for factual investigations
- Ability to work to deadlines, carrying multiple case loads
- Strong ability to work within sensitive information honestly and reliably
- Ability to work under pressure in a high risk and stressful environment
- Strong problem-solving skills with ability to use initiative
- Good knowledge of MS Office, MS Word, Excel, Teams and other programs
- Strong administration and report writing skills
- Honest and reliable
- Self-motivated and diligent
- Works well independently and within a team
- Quick at learning and adapting to new abilities and skills
- Strong time management skills
- Excellent interpersonal and communication skills
- Strong organisational and multi-tasking skills
- Strong attention to detail
Certification
- ANZIIF Claims investigations Standards and the General Insurance Code of Practice Certificate
- Certificate IV in Interior Design (Currently studying) - Open Colleges
- Certificate III in Investigative Services - CLET
- Detective Education Program - NSWPF
- Joint Investigative Interviewing with Children Program - NSWPF
- Investigations Management and Adult Sexual Assault Course - NSWPF
- Investigator Course - NSWPF
- Eagle Investigations Management System Training Developmental Course - NSWPF
- Streetwise Operative Undercover Training Course - Undercover Branch NSWPF
- Child Sexual Assault Offenders Workshop - NSWPF
- Leadership in the Workplace Workshop - NSWPF
- Indigenous Cultural History and Heritage Training Program
- Custodial Manager Course - NSWPF
- CPR/ Senior First Aid
- Certification in Secretarial Studies - Metropolitan Business College ACT-1993
- 2022 Child Protection Training Building Protective Environment for Children (QLD) In Safe Hands Educators in Safety
- 2023 Child Protection Training Early Intervention to Child Protection (QLD) In Safe Hands Educators in Safety
- 2022 Child Protection Training Legal and Practical Response to Child Abuse (NSW) In Safe Hands Educators in Safety
- 2022 Child Protection Training Legal and Practical Response to Child Abuse (VIC) In Safe Hands Educators in Safety
- 2022 Child Protection Training Types of Child Abuse and their Indicators (QLD) In Safe Hands Educators in Safety
- 2022 Child Protection Safety Domestic Family Violence and the Impact on Children (QLD) In Safe Hands Educators in Safety
- 2022 Allied Universal Compliance & Investigations Training in Worker Compensation Claims QLD, Worker Compensation Mental Health Claims and Mental Health Claims investigations
- 2022 Brooksight Investigations Training in Investigations Protocols in Insurance Contracts Act, Accident Loss, Stolen Motor Vehicles and Burglary
- 2023 Active Supervision in the Early Years Sector In Safe Hands Educators in Safety
- Queensland Driver's Licence Class C (Current)
- Security/Private Investigators Licence Class 1 Qld (Current)
- Security/Private Investigators Licence Class 2 NSW (Current)
- Blue Card Class P (Working with Children check) Current
Awards
Commander Commendation for professionalism and dedication (26 June 2002), Recognition of Proactive Policing (2 October 2002), Certificate of Appreciation from NSW Premier recognising contribution to emergency fire control (27 November 2002), Letter of Appreciation from LAC Shoalhaven for professional public work (6 December 2002), Recognition for excellent teamwork and professional skills (15 July 2003), NSW Police Medal (23 May 2008), Letter of Appreciation (14 September 2009), 1st Clasp to NSW Police Medal (4 July 2014), National Medal (14 July 2014), 2016 Rotary Police Officer of the Year Awards Nominee, National Police Service Medal (12 July 2017), 2nd Clasp to NSW Police Medal (10 January 2018), NSW Police Commissioner’s Emergent Commendation (2019-2020)
Prior to 1995
Various Administration and Retail roles
Timeline
Client Safeguarding Advisor
Uniting Care
11.2023 - Current
Contractor
In Safe Hands Educators in Safety Pty Ltd
08.2022 - Current
Factual Investigator & Sub-Contractor
Allied Universal Compliance and Investigations (formerly MJM Corporate Risk Services)
08.2022 - Current
Factual Investigator & Sub-Contractor
Brooksight Investigations
02.2022 - Current
Detective Senior Constable Child Abuse and Sex Crime Squad
NSW Police Force
08.1995 - 08.2020
Advance Diploma - Public Safety/Policing Investigation
Charles Sturt University
Diploma - Policing
Charles Sturt University