Lourdess Najem
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic to continue adapting to new roles and overcoming challenges specific to my course work and personal interests
Overview
4
4
years of professional experience
Work History
Store Team Member
Woolworths Sydney, NSW
Sydney, NSW
04.2022 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Content Creator
Social Media Influencer
Sydney, NSW
03.2023 - 03.2024
- Implemented strategies and tactics to grow followers on social media channels.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Developed original content using social listening and independent sources.
Team Member
Straw Belicious
Sydney, NSW
06.2020 - 01.2022
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Managed reservations effectively, reducing overbooking incidents and optimizing room occupancy rates.
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
Honours - Psychology
Western Sydney University
Sydney, NSWSkills
- Strong Communication and Interpersonal Skills
- Dependable and Responsible
- Strong Teamwork Abilities
- Strong Work Ethic
- Attention to Detail
- Calm Under Pressure
Timeline
Content Creator
Social Media Influencer
03.2023 - 03.2024
Store Team Member
Woolworths Sydney, NSW
04.2022 - Current
Team Member
Straw Belicious
06.2020 - 01.2022
Honours - Psychology
Western Sydney University