Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lu XIAO

Condong,NSW

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Hardworking and passionate job seeker. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Spa Self-employee

Kirra Spa Salon
11.2021 - 05.2023
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Nail Technician

Berry Good Nails
02.2018 - 03.2021
  • Performed detailed trimming, filing and other nail services.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked flexible hours across night, weekend, and holiday shifts.

Shop Seller

Phone-fix
10.2016 - 03.2017
  • Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers, fostering loyalty and repeat business.
  • Implemented strategic merchandising tactics to effectively showcase products for increased visibility and desirability among shoppers.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor of Psychological Science - Psychology

Southern Cross University
Gold Coast, QLD
12.2025

Advanced Diploma - Beauty Therapy

BTTA
Coolangatta, QLD
12.2017

Skills

  • Active and highly motivated
  • Problem Resolution
  • Customer Service
  • Friendly, Positive Attitude

Timeline

Spa Self-employee

Kirra Spa Salon
11.2021 - 05.2023

Nail Technician

Berry Good Nails
02.2018 - 03.2021

Shop Seller

Phone-fix
10.2016 - 03.2017

Bachelor of Psychological Science - Psychology

Southern Cross University

Advanced Diploma - Beauty Therapy

BTTA

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Lu XIAO