KoKo (LU) Zheng
Hurstville,NSW
Summary
Motivated assistance store manager with 3 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
Work History
Assistance Store Manager
Swarovski
Sydney, NSW
07.2018 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided current employees options for additional training opportunities.
- Coached team on effective upselling and cross-selling methods.
3 IC
Jurlique Flagship Store
Sydney, NSW
02.2016 - 04.2018
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Exceeded team goals and collaborated with staff members
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
Bachelor of Arts - Hospitality Administration And Management
Southern Cross University
Gold Coast04.2011
Skills
- Goals and performance
- POS systems operations
- Staff management
- Sale expertise
- Customer experience
- Stock management
Timeline
Assistance Store Manager
Swarovski
07.2018 - Current
3 IC
Jurlique Flagship Store
02.2016 - 04.2018
Bachelor of Arts - Hospitality Administration And Management
Southern Cross University
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