Luanna Michael
Thames,Waikato
Summary
Dedicated professional with a proven track record at Serco Immigration Services, excelling in relationship building and attention to detail. Enhanced client satisfaction through effective communication and analytical skills, ensuring high-quality support. Skilled in both emotional and behavioral support, fostering trust and loyalty among clients. Achieved significant improvements in client wellness and independence.
Overview
14
14
years of professional experience
Work History
Support Worker
The Supported Lifestyle Hauraki Trust
Thames, New Zealand
06.2021 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Checkout Operator
PaknSave
Thames, New Zealand
11.2019 - 06.2021
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Restocked and organized merchandise in front lanes.
Client Service Officer
Serco Immigration Services
10.2010 - 06.2016
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
Education
University Entrance -
Hutt Valley High School
Lower HuttSkills
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Behavioral support
- Meal preparation
- Relationship building
- Life skills development
- Cultural sensitivity
- Attention to detail
References
Charlotte Currill
Wayfinder Coordinator
The Supported Lifestyle Hauraki Trust
027 309 3511
Timeline
Support Worker
The Supported Lifestyle Hauraki Trust
06.2021 - 01.2025
Checkout Operator
PaknSave
11.2019 - 06.2021
Client Service Officer
Serco Immigration Services
10.2010 - 06.2016
University Entrance -
Hutt Valley High School