Luca Biondi
Melbourne,VIC
Summary
ICT graduate with a strong foundation in networking, cloud infrastructure, and systems gained through a Bachelor of ICT (Network Technology major), complemented by extensive real-world experience working within a technically complex SaaS platform. Proven ability to diagnose problems, gather requirements, and communicate clearly with both technical teams and end users. Bringing a customer-focused troubleshooting mindset and seeking an opportunity to build hands-on experience in an IT support, infrastructure, or network-focused role.
Overview
10
10
years of professional experience
Work History
Business Development Manager
FoodByUs
10.2022 - Current
- Client-facing role working closely with internal product, engineering, and support teams to deliver and support a technically complex SaaS platform for SMB and mid-market customers. Acted as a key point of contact for requirements discovery, platform capability explanation, and issue triage.
- Australian SaaS Platform (Hospitality Procurement)
- Key Contributions
- Conducted structured discovery sessions to understand customer workflows, technical constraints, and integration requirements
- Explained platform architecture, features, and limitations to customers with varying technical capability
- Supported onboarding by identifying configuration issues, usage gaps, and data challenges
- Acted as liaison between customers and internal technical teams to clarify issues, reproduce problems, and support resolution
- Developed strong hands-on experience with HubSpot CRM and SaaS operational workflows
State Manager, VIC
Lavazza Australia
12.2018 - 12.2021
- Leadership role with responsibility for systems usage, reporting accuracy, and process optimisation across a sales team.
- Global FMCG & B2B Solutions Provider
- Key Contributions
- Collaborated on cross-functional initiatives including a new CRM implementation and processes optimisation.
- Delivered structured sales and performance reviews, developing team capability and succession.
- Regularly engaged with senior customer stakeholders to align solutions with business objectives.
- Developed and implemented training programs to improve team performance and product knowledge.
- Analysed sales data to identify trends, drive decisions, and optimise inventory management strategies.
Area Business Manager, VIC
Lavazza Australia
09.2015 - 12.2018
- Managed a diverse portfolio of 100+ B2B accounts, focusing on acquisition, retention, and solution-based selling.
- Global FMCG & B2B Solutions Provider
- Key Contributions
- Conducted needs analysis and solution mapping across a broad customer base.
- Consistently exceeded acquisition and profitability KPIs.
- Built long-term customer relationships through trusted-advisor engagement.
- Developed strong CRM discipline and reporting accuracy.
Education
Network Technology Major
Swinburne University of Technology
06-2026
Skills
- Excellent communicator with both technical and non-technical stakeholders
- Structured problem analysis and requirements gathering
- Strong troubleshooting mindset and attention to detail
- Effective team leader with a customer-focused mindset
- Efficient time-management and prioritisation skills
- Highly adaptable with a strong commitment to continuous learning
- Networking & Infrastructure: TCP/IP, DNS, DHCP, VLANs, Cisco routing & switching (CCNA-level knowledge), Windows Server, Active Directory fundamentals, VMware virtualisation
- Cloud Platforms: AWS (EC2, IAM, VPC fundamentals), Microsoft Azure VMs, Google Cloud Platform (core services)
- Security: Firewall configuration concepts, VPNs, ACLs, zero trust principles, defence-in-depth
- Systems, Data & Automation: Python, C#, SQL, database design fundamentals, API concepts and integrations
- Web Development: HTML, CSS, JavaScript, PHP
Accomplishments
Certificate of Excellence recipient for top marks in:
- Network Administration
- Secure Remote Access Networks
- Data Science
- Bid Data Architecture and Applications
- Cloud Computing Architecture
- IoT Programming
- Web Development
Timeline
Business Development Manager
FoodByUs
10.2022 - Current
State Manager, VIC
Lavazza Australia
12.2018 - 12.2021
Area Business Manager, VIC
Lavazza Australia
09.2015 - 12.2018
Network Technology Major
Swinburne University of Technology