Luca Bushnell
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Retail Operations Manager
The Nut Market
Brisbane, Fortitude Valley, Queensland
09.2023 - 05.2025
- Facilitated customer interactions and managed inquiries across online, phone, and in-person channels, ensuring a seamless shopping experience.
- Oversaw inventory management by restocking shelves, organizing inventory, and coordinating deliveries to maintain operational efficiency.
- Processed bulk orders and collaborated with business clients, enhancing customer satisfaction and driving sales growth.
- Enhanced business marketing strategies by identifying and pursuing new opportunities.
- Analyzed product performance to identify top-selling items and optimize inventory.
- Oversaw daily opening and closing tasks, ensuring accurate cash handling and secure deposits.
Assistant Store Manager
G'Free Donuts
Brisbane, Queensland
01.2023 - 09.2023
- Managed operations across multiple franchise locations, including Post Office Square, Indooroopilly, Garden City, and Carindale.
- Produced fresh donuts to satisfy a broad range of customers, cultivating lasting connections with both new and returning clientele.
- Recruited to the role due to demonstrated exceptional work ethic and proven expertise in operational efficiency.
- Oversaw stock management and store cleanliness, maintaining optimal inventory levels and presentation.
- Executed precise end-of-day cash counting and record-keeping.
- Forged a strategic alliance with the CEO and founder, resulting in an offer to work under his guidance as a franchisee.
Customer Service Representative
The Standard Market
Brisbane, Teneriffe, Queensland
03.2022 - 10.2023
- Managed over-the-counter transactions for custom juice, smoothie, and gelato orders.
- Disassembled, cleaned, and reassembled equipment used for juice and smoothie preparation.
- Processed hundreds of transactions daily while ensuring the delivery of quality food.
- Addressed customer concerns effectively, building lasting relationships with frequent and local customers.
- Managed the secure handling and storage of food products to ensure compliance with safety regulations.
- Performed food preparation and restocking tasks while managing opening and closing duties to maintain operational efficiency.
- Contributed to a dynamic team setting, maintaining performance under high-pressure situations.
Supervisor
RGIS
Brisbane, Queensland
06.2018 - 04.2022
- Supervised large teams to deliver timely and accurate inventories for major brands, including 7-Eleven and Burberry.
- Analyzed data and compiled confidential reports to assist businesses in recovering lost financial assets.
- Cultivated strong client relations through collaboration with business owners, franchisees, and managers.
- Managed data and high-value equipment, including scanners and computers, ensuring seamless job completion.
- Provided hands-on supervision for multiple projects across Queensland, adjusting to varying schedules as needed.
- Worked alongside the operations manager to meet departmental objectives and fulfill job goals.
Education
Bachelor of Arts - Game Design
Griffith University
QLDSkills
- Inventory management
- Cash handling
- Customer service
- Sales growth
- Data analysis
- Supply restocking
- Employee training
- Team leadership
- Visual merchandising
- Problem solving
- Personnel training and development
- Store operations
References
References available upon request.
Timeline
Retail Operations Manager
The Nut Market
09.2023 - 05.2025
Assistant Store Manager
G'Free Donuts
01.2023 - 09.2023
Customer Service Representative
The Standard Market
03.2022 - 10.2023
Supervisor
RGIS
06.2018 - 04.2022
Bachelor of Arts - Game Design
Griffith University