Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luca Centra

Croydon

Summary

Luca is a strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Luca is committed to working with employees to foster an engaged, empowered workplace culture. Luca has strengths in establishing and sustaining connections with a broad range of individuals in dynamic, fast-paced environments. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Focused when responding to problems, mentoring staff and identifying areas needing improvement. An excellent motivator with an upbeat attitude and a history of boosting employee and customer retention.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Club Manager

Anytime Fitness
06.2024 - Current
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.

Club Manager

Summer Hill Gym
01.2024 - Current
  • Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
  • Optimized space utilization within thefacility to accommodate diverse workout preferences and class schedules.
  • Monitored industry trends to stay current on best practices in health club management techniques, fitness programming, and equipment innovations.
  • Streamlined safety documentation processes by implementing efficient record-keeping system.
  • Conducted thorough risk assessments for new projects, ensuring all necessary precautions were taken to maintain worker safety.

Operations Manager

Funland Arcade | Flip Out Revesby
06.2023 - 01.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Devised processes to boost long-term business success and increase profit levels.

Head Store Manager

Flipout Revesby
02.2022 - 06.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Supervised and evaluated over 24+ staff to improve skills, achieve daily objectives, and attain advancement
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Area Store Manager

Funland Australia
10.2020 - 01.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Managed a chain business with locations in Little Saigon Sydney and Bankstown Central
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Drove company vehicles to travel to customer locations and service over 50+ arcade machines
  • Completed rebuilding and restoration services to restore machines to full functionality.

Amusement Store Manager

06.2018 - 10.2020
  • Lead role in recruiting, hiring, and training team members
  • Calculated deductions and processed payroll for 12+ employees
  • Updated and resolved incidents, and managed to objectively minimize costs while maximizing profit
  • Managed inventory control, cash control, and store opening and closing procedures
  • Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep the arcade operational.

Amusement Sales Assistant

HappyDays
11.2016 - 06.2018
  • Stocked, replenished, and retrieved redemption merchandise, tokens, and tickets and informed management of low inventory
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate with guests

Soccer Referee

Canterbury District Soccer Association
02.2014 - 10.2016
  • Consulted with the officiating team to discuss violations and play problems, coordinate responses, and implement resolutions
  • Provided a safe playing environment for players by monitoring activity
  • Managed player substitutions to establish a smooth and productive flow of the game.

Education

RSA, RSA Sydney [ In the process of course completion -

Sydney Secondary College Blackwattle Bay Campus

SIS30321 Certificate III in Fitness - Health And Fitness

Australian Institute of Personal Trainers
Sydney Olympic Park, NSW
01.2024

Skills

  • Effective Time Management
  • Process Implementation
  • Conflict Resolution
  • Strong Customer Service Skills
  • Team Leadership
  • Decision Making
  • Store Operations
  • Delegation Skills
  • Time Management
  • Budget Management
  • Employee Scheduling
  • Sales Analysis
  • Staff Management
  • Customer Service Management
  • Risk Management
  • Facebook Ads

Certification

Flipout Store Manager Of The Year 2022 Food Safety Supervisor Certificate December 2022 Courses

Timeline

Club Manager

Anytime Fitness
06.2024 - Current

Club Manager

Summer Hill Gym
01.2024 - Current

Operations Manager

Funland Arcade | Flip Out Revesby
06.2023 - 01.2024

Head Store Manager

Flipout Revesby
02.2022 - 06.2024

Area Store Manager

Funland Australia
10.2020 - 01.2022

Amusement Store Manager

06.2018 - 10.2020

Amusement Sales Assistant

HappyDays
11.2016 - 06.2018

Soccer Referee

Canterbury District Soccer Association
02.2014 - 10.2016

RSA, RSA Sydney [ In the process of course completion -

Sydney Secondary College Blackwattle Bay Campus

SIS30321 Certificate III in Fitness - Health And Fitness

Australian Institute of Personal Trainers

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Luca Centra