Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucas Andrade

Earlwood,NSW

Summary

Customer service team member with strong multitasking and organizational skills. Experienced in fast-paced environments, coordinating payments and completing orders efficiently. Detail-oriented in managing shipments and deliveries, ensuring accuracy and timeliness. Delivery driver with a proven track record in safely transporting products and maintaining excellent driving standards.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Waratah Florist
Earlwood, NSW
12.2023 - Current
  • Maintained accurate records of goods delivered and collected payments as required.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Kept accurate logs of all deliveries and trips.

Customer Service Executive

Carbiz
Mascot, NSW
01.2024 - 09.2025
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to enhance customer service procedures.
  • Trained new staff on company policies and service standards.
  • Performed follow-up calls to customers regarding services

Children's Party Host

Slot Shop
Banksia, NSW
03.2022 - 06.2024
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Directed guests to correct areas for eating, dancing and other services.
  • Took information about guests' party size and led to seating.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Shop Assistant

Waratah Florist
Earlwood, NSW
08.2020 - 01.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Managed materials inside shop and at job locations.
  • Inventoried supplies regularly and reported needs to management.
  • Supported production needs by performing routine tasks using standard procedures and equipment

Education

Completion of High School -Atar Recipient -

Casimir Catholic College
Marrickville, NSW
10-2023

Skills

  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Energy and Physical Stamina
  • Merchandising and Display
  • Folding Clothes
  • Customer Service
  • Maintaining Clean Work Areas
  • Safety and Cleanliness Standards
  • Merchandise Receiving and Handling
  • Bagging and Packaging
  • Teamwork and Collaboration
  • Suggestive Selling
  • Ability to Lift 40 Pounds

Accomplishments

  • Player in the U20 AMF Futsal World Cup for Australia - November 2024

Timeline

Customer Service Executive

Carbiz
01.2024 - 09.2025

Delivery Driver

Waratah Florist
12.2023 - Current

Children's Party Host

Slot Shop
03.2022 - 06.2024

Shop Assistant

Waratah Florist
08.2020 - 01.2022

Completion of High School -Atar Recipient -

Casimir Catholic College

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Lucas Andrade