Lucas Andrade
Earlwood,NSW
Summary
Customer service team member with strong multitasking and organizational skills. Experienced in fast-paced environments, coordinating payments and completing orders efficiently. Detail-oriented in managing shipments and deliveries, ensuring accuracy and timeliness. Delivery driver with a proven track record in safely transporting products and maintaining excellent driving standards.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Waratah Florist
Earlwood, NSW
12.2023 - Current
- Maintained accurate records of goods delivered and collected payments as required.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Monitored fuel level throughout shift and refueled when necessary.
- Kept accurate logs of all deliveries and trips.
Customer Service Executive
Carbiz
Mascot, NSW
01.2024 - 09.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service procedures.
- Trained new staff on company policies and service standards.
- Performed follow-up calls to customers regarding services
Children's Party Host
Slot Shop
Banksia, NSW
03.2022 - 06.2024
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Directed guests to correct areas for eating, dancing and other services.
- Took information about guests' party size and led to seating.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Shop Assistant
Waratah Florist
Earlwood, NSW
08.2020 - 01.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Managed materials inside shop and at job locations.
- Inventoried supplies regularly and reported needs to management.
- Supported production needs by performing routine tasks using standard procedures and equipment
Education
Completion of High School -Atar Recipient -
Casimir Catholic College
Marrickville, NSW10-2023
Skills
- Engaging with Diverse Customers
- Adaptable and Flexible
- Energy and Physical Stamina
- Merchandising and Display
- Folding Clothes
- Customer Service
- Maintaining Clean Work Areas
- Safety and Cleanliness Standards
- Merchandise Receiving and Handling
- Bagging and Packaging
- Teamwork and Collaboration
- Suggestive Selling
- Ability to Lift 40 Pounds
Accomplishments
- Player in the U20 AMF Futsal World Cup for Australia - November 2024
Timeline
Customer Service Executive
Carbiz
01.2024 - 09.2025
Delivery Driver
Waratah Florist
12.2023 - Current
Children's Party Host
Slot Shop
03.2022 - 06.2024
Shop Assistant
Waratah Florist
08.2020 - 01.2022
Completion of High School -Atar Recipient -
Casimir Catholic College