Lucas Da Silva
Gold Coast,QLD
Summary
Having worked six years in the retail industry at Cairns Hardware I have walked away with an attitude to help customers achieve their wants and needs through taking the initiative to listen and provide accordingly. Whilst working in retail the opportunity to step into support work arose which allowed me to become a proactive support worker in providing personalized care and assistance with daily living activities. Bringing strong emotional support and transportation assistance to advance client wellness and community integration.
Overview
6
6
years of professional experience
Work History
Support Worker
DSC (DASILVA Consultancy)
02.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services
Retail Assistant
Cairns Hardware Edmonton
03.2019 - 11.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
High School Diploma -
St Mary's Catholic College
Cairns, QLD11-2021
Skills
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Life Skills Development
- Daily living support
Timeline
Support Worker
DSC (DASILVA Consultancy)
02.2023 - Current
Retail Assistant
Cairns Hardware Edmonton
03.2019 - 11.2024
High School Diploma -
St Mary's Catholic College
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