Lucas do Nascimento Pereira
Brisbane
Summary
Highly motivated international student with a strong passion for delivering exceptional customer service. Proficient in English, with a desire to further enhance language skills while contributing to a positive and collaborative team environment. Strong work ethic, proactive approach, and unwavering commitment to providing high-quality service.
Overview
4
4
years of professional experience
Work History
Concierge
Brisbane Marriott
12.2024 - Current
- Coordinated reservations for dining and activities by collaborating with local vendors and service providers.
- Acted as a liaison between guests and hotel management to address feedback and improve services.
- Shared insights about cultural attractions with guests to enhance understanding and enjoyment of area.
- Provided information about local attractions, enhancing guest experiences.
Concierge
Peppers Soul
09.2024 - 12.2024
- Welcomed guests, providing comprehensive information about hotel services, amenities, and local attractions
- Assisted with hotel and restaurant reservations
- Addressed guest concerns and complaints professionally, finding creative solutions to ensure satisfaction
- Handled phone calls, emails, and other administrative duties effectively
Concierge
Cristalino Lodge
09.2021 - 08.2024
- Welcomed international guests, providing comprehensive information about hotel services, amenities, and local attractions
- Assisted with hotel and restaurant reservations
- Addressed guest concerns and complaints professionally, finding creative solutions to ensure satisfaction
- Handled phone calls, emails, and other administrative duties effectively
Receptionist
Caleche Park Hotel
03.2021 - 09.2021
- Welcomed and greeted guests, providing detailed information about hotel services, amenities, and local attractions
- Coordinated with various hotel departments to fulfill guest needs and requests
- Managed guest reservations, cancellations, and room assignments accurately
- Professionally handled incoming calls and managed check-ins/outs using hotel management software
Education
Graduate Diploma - Diploma of Leadership And Management
Mindroom Innovation
Gold Coast, QLD10-2025
Graduate Certificate - English Course
Gold Coast Learning Centre
Gold Coast, QLD11-2024
Human Resources Technologist Degree -
Federal Institute of Mato Grosso
Alta Floresta, Mato Grosso01.2023
Member of Interact Club -
Interact Club of Alta Floresta
Alta Floresta, Mato Grosso01.2016
Skills
- Quick learner
- Adaptability
- Proactive
- Dependable team player
- Exceptional customer service skills
- Strong communication
- Proficient in hotel management software
- Highly adaptable
- Strong work ethic
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Concierge
Brisbane Marriott
12.2024 - Current
Concierge
Peppers Soul
09.2024 - 12.2024
Concierge
Cristalino Lodge
09.2021 - 08.2024
Receptionist
Caleche Park Hotel
03.2021 - 09.2021
Human Resources Technologist Degree -
Federal Institute of Mato Grosso
Member of Interact Club -
Interact Club of Alta Floresta
Graduate Diploma - Diploma of Leadership And Management
Mindroom Innovation
Graduate Certificate - English Course
Gold Coast Learning Centre
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