Lucas Ward
Gold Coast,QLD
Summary
I am highly driven, enthusiastic, and honest. I am dedicated and hardworking and take initiative.
I am a confident and experienced human services leader. I am approachable and solution based. I enjoy a challenge and work well under pressure. I understand the struggles facing youth today and the complexities of the child protection sector. I have strengths in case management and goal setting tasks.
I approach situations from a rational point of view to find a solution and think creatively. I have strong self-reflection and self-care. My self-care practices include going to the gym, golf, listening to music, and spending time with family.
Overview
4
4
years of professional experience
Work History
Acting Area Manager
Safe Places For Children
06.2023 - Current
- Experience in the Area Manager space in the South East Logan/Bayside region as well as most recently experience in the Brisbane Moreton Bay region.
- Responsible for ensuring strong financial sustainability and growth of business activities within the Area, through the provision of effective and professional operational leadership to the Area’s Operations Team.
- Directly supervise up to eight (8) Case Managers.
- Responsible for securing residential placements for young people in line with the strategic plan.
- Within areas of responsibility, manage and monitor Case Managers to achieve agreed targets, goals and objectives; and coordinate allocation of Youth Workers between Case Managers.
- Attend relevant high-level strategic and operational planning meetings for partners and support functions; and lead and facilitate team meetings and discussions.
- Provide Case Managers with opportunities for learning, coaching and development, lead monthly supervision with direct reports and provide effective performance management of Case Managers through compliance with relevant legislation, and practice standards.
- Develop and maintain departmental relationships within areas of responsibility at the appropriate level (for example, with Placement Services Units); demonstrate Safe Places’ organizational culture, code of conduct, mission, vision, and values within the Safe Places workplace and in all external relationships.
- Undertake regular business reporting, including weekly reporting to Executive Leadership Team and oversee reporting of critical information.
Senior Case Manager
Safe Places For Children
03.2021 - 06.2023
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
- Establishing a therapeutic care environment and positively managing the Young Person's behaviours.
- Role modelling of Safe Places for Children's values; Supportive, Responsive, Professional, United and Passionate.
- Coaching and development of Senior Youth Workers stepping into the Case Manager space.
Case Manager
Safe Places For Children
12.2020 - 03.2021
- Supporting Young People in achieving a high level of care at the houses with consistent approaches and management of Youth Workers to ensure development in the Young Person's life is at a high standard.
- Conducting monthly supervisions with Youth Workers to support coaching and development of new and existing staff members.
- Advocating for the Young Person with working closely with stakeholder groups to ensure a consistent care approach across all levels of the Young Person's life.
Senior Youth Worker
Safe Places For Children
08.2020 - 12.2020
- Enhanced youth engagement by developing and implementing interactive programs and activities.
- Proactively anticipates, monitors and supports Youth with basic living needs.
- Working alongside a Case Manager to role model positive supports for the Young Person and to the team to achieve positive outcomes.
Youth Worker
Safe Places For Children
06.2020 - 08.2020
- Working directly with Yong People who are vulnerable and in need of assistance, helping them to build life skills, healthy attachments and decision making ability.
- Managing daily behaviour supports for the Young Person to ensure learning and growth opportunities are available for the Young Person through life space interviews.
- Day to day care needs of the Young Person, ensuring the Young Person is supported at the home, appointments, school and any additional activities.
Education
Diploma - Youth Work
Australian Institute of Business And Innovation
Brisbane 09.2022
Skills
- Relationship Building
- Time management
- Resilient
- Calm and focused on targets/goals
- Team management
- Approachable
- Passionate
- Strong advocate for Young People
Timeline
Acting Area Manager
Safe Places For Children
06.2023 - Current
Senior Case Manager
Safe Places For Children
03.2021 - 06.2023
Case Manager
Safe Places For Children
12.2020 - 03.2021
Senior Youth Worker
Safe Places For Children
08.2020 - 12.2020
Youth Worker
Safe Places For Children
06.2020 - 08.2020
Diploma - Youth Work
Australian Institute of Business And Innovation
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