Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Astelarra Nezval

Little Bay,NSW

Summary

Personable, friendly and solution-oriented individual with years of experience in customer service. Customer-focused team player dedicated to customer loyalty and satisfaction.

Overview

6
6
years of professional experience

Work History

Cabin Crew

Qantas
09.2022 - Current
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
  • Verified that all doors were secured before take off and landing.
  • Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
  • Monitored passenger consumption of alcohol on board flights according to company policy.
  • Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.

Office Attendant

Waverley College Summer Swim School
01.2019 - 09.2022
  • Sending and replying to emails
  • Answering and making phone calls
  • Making rosters
  • Using an online booking system
  • Using a spreadsheet to organise kids into classes.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Ensured the correct COVID safety protocols were being followed.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • First point of contact with parents enrolling or re-enrolling
  • Used verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Agent

Coogee Real Estate
03.2021 - 11.2021
  • Ensuring all necessary executive tasks associated with listing and selling real estate are carried out in an efficient, expedient and professional manner
  • Working as part of a high performing sales team
  • Work public holidays, weekends and unsociable hours
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Set up and conducted multiple Open for Inspections in one day ensuring COVID Safety protocol was followed
  • Working with buyers, understanding buyer behavior and providing 5 star customer service to create effective long term relationships
  • Presenting myself in a professional manner in dress standards and behavior to enhance the Coogee Real Estate brand

Key Holder

The Village Market Lake Louise
08.2019 - 01.2020
  • Maintained store and maintained appearance.
  • Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Front of House Team Member

Betty’s Burgers
09.2018 - 07.2019
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained new FOH staff in restaurant procedures, food safety and customer service standards.
  • Rotated inventory to reduce waste and optimize freshness.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing.

Education

First Aid HLTAID011

Australia Wide First Aid
11.2021

RSA (Responsible Service of Alcohol) -

Express Online Training
02.2019

RSG (Responsible Gambling Services)

CBD College
02.2019

High School Diploma -

St Clare's College
Waverley
11.2018

Skills

  • Critical thinking
  • Customer orientated
  • Judgement and decision making skills
  • Editing and proofreading
  • CRM and office management software
  • Cash register operation
  • Adaptive team player
  • Emergency Procedures

Timeline

Cabin Crew

Qantas
09.2022 - Current

Assistant Agent

Coogee Real Estate
03.2021 - 11.2021

Key Holder

The Village Market Lake Louise
08.2019 - 01.2020

Office Attendant

Waverley College Summer Swim School
01.2019 - 09.2022

Front of House Team Member

Betty’s Burgers
09.2018 - 07.2019

First Aid HLTAID011

Australia Wide First Aid

RSA (Responsible Service of Alcohol) -

Express Online Training

RSG (Responsible Gambling Services)

CBD College

High School Diploma -

St Clare's College

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Lucia Astelarra Nezval