Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Mariel Heinze

Lucia Mariel Heinze

Sydney,NSW

Summary

Attentive and polite to other people and focused and organized by working.

Experienced in dealing with customers and practiced in acting quickly despite stress and pressure.


Overview

1
1
year of professional experience

Work History

Restaurant Waitress

Restaurante Arcobaleno
07.2023 - 08.2023
  • Polite and helpful handling with customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate manager
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.

Bar Attendant

Festival
06.2022 - 07.2022
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Assisted in setting up and breaking down bar area for special events.
  • Adhered to alcohol policies and procedures and complied with local and state laws.

Customer Services

Surfschool
05.2023 - 06.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Rented water sport equipment organised and explained conditions and terms

Windsurf-Coach Assistent

Surfschool
06.2023 - 09.2023
  • Supported and teach adults and children how to surf
  • Explained material and a secure and sustaiable dealing on the water
  • Promoted group cohension and dealing with frustrating situations

Education

High School Diploma -

Waldorfschule Greifswald
Germany
07.2023

Skills

  • Food Preparation and Safety
  • Check Payment Processing
  • Sales Expertise
  • Positive Learning Environment
  • Instructor Support
  • Traffic Calming

Timeline

Restaurant Waitress

Restaurante Arcobaleno
07.2023 - 08.2023

Windsurf-Coach Assistent

Surfschool
06.2023 - 09.2023

Customer Services

Surfschool
05.2023 - 06.2023

Bar Attendant

Festival
06.2022 - 07.2022

High School Diploma -

Waldorfschule Greifswald

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Lucia Mariel Heinze