Lucia Mariel Heinze
Sydney,NSW
Summary
Attentive and polite to other people and focused and organized by working.
Experienced in dealing with customers and practiced in acting quickly despite stress and pressure.
Overview
1
1
year of professional experience
Work History
Restaurant Waitress
Restaurante Arcobaleno
2023.07 - 2023.08
- Polite and helpful handling with customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate manager
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Bar Attendant
Festival
2022.06 - 2022.07
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Assisted in setting up and breaking down bar area for special events.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Customer Services
Surfschool
2023.05 - 2023.06
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Rented water sport equipment organised and explained conditions and terms
Windsurf-Coach Assistent
Surfschool
2023.06 - 2023.09
- Supported and teach adults and children how to surf
- Explained material and a secure and sustaiable dealing on the water
- Promoted group cohension and dealing with frustrating situations
Education
High School Diploma -
Waldorfschule Greifswald
Germany 07.2023
Skills
- Food Preparation and Safety
- Check Payment Processing
- Sales Expertise
- Positive Learning Environment
- Instructor Support
- Traffic Calming
Timeline
Restaurant Waitress
Restaurante Arcobaleno
2023.07 - 2023.08
Windsurf-Coach Assistent
Surfschool
2023.06 - 2023.09
Customer Services
Surfschool
2023.05 - 2023.06
Bar Attendant
Festival
2022.06 - 2022.07
High School Diploma -
Waldorfschule Greifswald