Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucinda Coles

Brunswick West,VIC

Summary

I am a full time university student looking for some casual/part time work on weekdays and weekends.

As someone who has worked in the hospitality industry for 8 years, I pride myself on my customer service and my interpersonal skills. I am very level-headed in pressured situations and thrive in a busy work environment. I can follow instructions carefully and specifically and, in turn, I can give them clearly. I am always eager to learn and expand my knowledge, while also being able to use my initiative to work problems out and take on responsibility in my role. I carry out all my duties with care and consideration and love to be a part of a close knit team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Bissel B.
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Wait Staff Member

Meccanico Espresso And Wine
09.2019 - 02.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared and served a range of alcoholic beverages, including classic cocktails.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Served high customer volumes during special events, nights, and weekends.

Wait Staff Member

Pot N Kettle Coffee House
03.2016 - 05.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Education

Bachelor of Environmental Science - Wildlife Conservation Biology

Deakin University
Melbourne, VIC
2027

High School Diploma -

The Riverina Anglican College
Wagga Wagga, NSW
09.2020

Skills

  • Customer Service
  • Opening and Closing Procedures
  • Managing Multiple Tasks
  • Cash Drawer Reconciliation
  • Guest Relations
  • Food and Beverage Service

Certification

Responsible Service of Alcohol

Timeline

Shift Supervisor

Bissel B.
06.2022 - Current

Wait Staff Member

Meccanico Espresso And Wine
09.2019 - 02.2022

Wait Staff Member

Pot N Kettle Coffee House
03.2016 - 05.2020

Bachelor of Environmental Science - Wildlife Conservation Biology

Deakin University

High School Diploma -

The Riverina Anglican College
Lucinda Coles