Lucinda Keane
Sydney,NSW
Summary
Eager to transition into digital marketing, applying leadership, organisation, and creativity to develop engaging marketing strategies and content. I'm looking to study a Certificate IV in Marketing and Communication with a desire to expand my digital marketing knowledge through hands-on experience and further training.
Overview
6
6
years of professional experience
Work History
People and Performance Manager
McDonald's
Bella Vista , NSW
02.2019 - Current
- Developed training programs for staff to boost performance and service quality.
- Implemented customer feedback systems to enhance guest experience.
- Facilitated performance reviews to evaluate staff development and training needs.
- Mentored junior staff on customer service best practices and teamwork principles.
- Provided employees with constructive feedback on performance and development needs.
- Organised team-building events to improve morale among staff members.
- Facilitated orientation sessions to introduce company culture and policies.
- Evaluated feedback from new hires to improve the onboarding experience.
Education
Certificate III in Retail - Hospitality
TAFE NSW
01-2023
High School Diploma -
John XXIII Catholic College
Stanhope Gardens 09-2022
Certificate II in Hospitality -
John XXIII Catholic College
Stanhope Gardens10-2020
Skills
- Technical and design skills: Demonstrated through my competency in Canva and CapCut
- Team skills: Ability to lead a management team in a multimillion dollar store
- Training and development: Conveyed in my experience, coaching and progression of junior managers, area leaders, crew coaches and new crew
- Fast-paced adaptability: Ability to adapt to different scenarios in a fast paced and ever changing environment
- Creative problem solving
- Customer engagement
- Social media understanding
- Organisation and time management
References
References available upon request.
Timeline
People and Performance Manager
McDonald's
02.2019 - Current
Certificate III in Retail - Hospitality
TAFE NSW
High School Diploma -
John XXIII Catholic College
Certificate II in Hospitality -
John XXIII Catholic College
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