Summary
Overview
Work History
Education
Skills
Timeline
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Maison Davis

Harrington Park,NSW

Summary

Driven People Performance Manager with a proven track record at McDonald's, excelling in performance analysis and coaching. Mastered data interpretation and interpersonal communication, enhancing team efficiency and achieving key performance targets. Expert in mentoring staff to surpass quality and safety goals, with a proven capability for problem-solving and collaboration.

Overview

2
2
years of professional experience

Work History

People Performance Manager

McDonald's
04.2024 - Current
  • Contacted approximately 25 staff, new hires, or job applicants to discuss relevant information, maintaining clear and open communication.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Led teams to drive results and meet production, quality and safety goals.
  • Managed quality control process to drive accuracy of performance inputs.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimisations.
  • Tracked legal requirements and ensured legislative obligations are being followed and monitored.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Shift Manager

McDonald's
08.2022 - 04.2024
  • Served between 300-1200 customers per shift, ensuring a high standard of Quality, Service and Cleanliness for each customer.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimise performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet legislative regulations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

Bachelor of Science - Bachelor of Health Science

Western Sydney University
Campbelltown, NSW
11.2026

Certificate III - Certificate III in Retail

McDonald's Aus Ltd
Sydney, NSW
11.2022

High School Diploma -

Magdalene Catholic College
Smeaton Grange, NSW
11.2022

Skills

  • Data Interpretation
  • Coaching and Mentoring
  • Performance Analysis
  • Professional Demeanour
  • Interpersonal Communication
  • Data Collection
  • Time Management Abilities
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

People Performance Manager

McDonald's
04.2024 - Current

Shift Manager

McDonald's
08.2022 - 04.2024

Bachelor of Science - Bachelor of Health Science

Western Sydney University

Certificate III - Certificate III in Retail

McDonald's Aus Ltd

High School Diploma -

Magdalene Catholic College

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Maison Davis