Luckman Hlambelo
Health Services Administrator
Bardia
Summary
Experienced leader in primary, acute, community, and aged care with a focus on digital health and operational excellence. Demonstrated success in clinical leadership, risk management, and stakeholder engagement, resulting in optimised operations and policy alignment. Recognised for enhancing team collaboration and improving clinical outcomes while addressing complex healthcare challenges.
Overview
19
19
years of professional experience
12069
12069
years of post-secondary education
Work History
A/Director of Strategic Partnerships
eHealth NSW
09.2024 - Current
- Led engagement with strategic partners, enhancing collaboration across government agencies and ICT vendors.
- Monitored performance metrics to assess partnership success and identify improvement areas.
- Spearheaded the development of foundational AI strategic and governance frameworks to guide the ethical implementation of AI technologies across statewide digital health services.
- Collaborated with multidisciplinary stakeholders—including legal, clinical, and technical teams—to align AI policy with regulatory standards, and digital health priorities.
- Provided expert input on risk assessment, data governance, and sustainable adoption models for emerging AI tools and research.
Chief of Staff/ Director OCCIO
eHealth NSW
01.2019 - Current
- Acted as trusted advisor to Chief Clinical Information Officer, offering insights on strategic decisions.
- Led achievement of Office of CCIO’s operational objectives while managing finances and resources.
- Oversaw operational framework of CCIO's office to ensure efficient workflows and resource management.
- Supervised CEPS Directors and administrative staff, maintaining high standards of operational excellence.
- Chaired all OCCIO and CEPS Oversight Committees, guiding critical initiatives and discussions.
- Fostered culture of adaptability and continuous improvement in clinical information management.
- Engaged clinicians across NSW Health regarding digital capabilities, platforms, services, and products.
- Developed new model for funding Chief Clinical Information Officers across Local Health Districts.
Adjunct Fellow/ Sessional Tutor
Western Sydney University
01.2016 - Current
- Assisted in curriculum design for new courses or programs based on current educational trends and standards.
- Served on committees within the department related to policy changes or program updates.
- Developed and implemented course syllabi, lesson plans, and assessments.
- Evaluated student performance using appropriate assessment techniques and provided timely feedback.
- Designed exams, lecture material and writing assignments.
- Developed and adjusted course syllabus according to curriculum and university guidelines.
Legal Intern
Deakin Law Clinic
09.2023 - 01.2024
- Assisted attorneys in preparing for hearings, trials, mediations, arbitrations.
- Researched case law and conducted legal research using various resources.
- Drafted memoranda, pleadings, motions, briefs, and other legal documents.
- Reviewed legal documents and provided summaries of their contents.
- Conducted client interviews to obtain information related to cases.
- Produced well-researched and articulate legal briefs, pleadings and statements.
Strategic Advice and Design Governance Lead
eHealth NSW
05.2017 - 01.2019
- Established and led the Strategic Advice and Clinical Solutions Design Governance functions to embed safety, usability, and strategic alignment across statewide digital health programs.
- Directed the design, build, and delivery processes for clinical technology initiatives, ensuring compliance with design standards and user-centered principles to optimise clinical outcomes.
- Provided expert strategic guidance to the CCIO on clinical engagement, human factors, and adoption strategies to improve digital health implementation and uptake.
- Collaborated with key stakeholders—including LHDs, SHNs, and Ministry representatives—to align clinical ICT design governance with emerging policy and reform objectives.
- Developed and implemented governance frameworks for risk management, incident response, and workflow optimisation to support digital clinical safety and quality.
- Authored statewide policies and business rules aligned with legislative requirements, ensuring traceability of safety and quality standards in technology system configurations.
- Led a cross-disciplinary team including Health Informaticians, Policy Advisors, and UX specialists, fostering high performance through strategic leadership and workforce development.
- Delivered expert quality assurance reports and recommendations to governance forums, national committees, and strategic programs, ensuring readiness for future system needs.
- Oversaw change request review and impact assessment processes to support ongoing innovation while maintaining regulatory compliance and design integrity.
Governance Manager/ Deputy Director of Nursing
Calvary Health Care Sydney
05.2012 - 05.2017
- Led quality risk and policy management, ensuring clear definition and adherence to quality standards.
- Provided expert guidance to clinicians and senior managers on patient safety and clinical quality improvement.
- Reviewed and updated corporate governance policies and procedures to ensure compliance with applicable laws and regulations.
- Analysed trends in patient care activities such as medication errors or falls within the facility.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
Nursing Unit Manager_ Inpatient & Outpatient Rehab
Calvary Health Care Sydney
01.2009 - 05.2012
- Oversaw all clinical operations and quality initiatives, including the strategic planning and execution of inpatient rehabilitation services.
- Fostered strong relationships among patients, families, and care teams to enhance the overall care experience and satisfaction.
- Directed nursing staff in the delivery of high-quality care, ensuring regulatory compliance, and best-practice standards.
- Led recruitment, hiring, and onboarding processes to maintain optimal staffing levels across departments.
- Collaborated with interdisciplinary teams to develop and implement tailored care plans for complex patient needs.
- Maintained accurate clinical documentation, and supported fiscal management through budget preparation and expenditure monitoring.
Nursing Unit Manager
The Sutherland Hospital- Barkala Aged Care and Medical Assessment Unit
01.2008 - 06.2009
- Developed and implemented nursing unit policies, procedures, and standards of care.
- Monitored nursing staff performance to ensure compliance with hospital policies and procedures.
- Ensured adequate staffing levels by recruiting, interviewing, hiring, orienting new employees.
Clinical Nurse Consultant Aged Care
St George Hospital
01.2007 - 07.2008
- Coordinated interdisciplinary teams for the development of best practices in patient care delivery.
- Facilitated communication between doctors, nurses, allied health practitioners and administrative staff to ensure optimal outcomes for patients.
- Assisted with developing strategies for the implementation of advanced clinical techniques into routine practice.
Registered Nurse/Nurse Clinical Specialist
St George Hospital
02.2006 - 01.2007
- Collaborated with doctors, nurses, therapists, social workers and other healthcare professionals to develop individualised treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
Education
Bachelor of Law - Business And Law
Deakin University
Melbourne, Australia05-2024
Doctor of Philosophy (PhD) - Health Sciences
Western Sydney University
Sydney, Australia03-2015
Master of Business Administration - Business Administration And Management
Southern Cross University
Sydney, Australia04-2009
Master of Nursing - Clinical Leadership
University of Western Sydney
Sydney, Australia03-2009
Master of Public Health - Public Health
University of Western Sydney
Sydney, Australia03-2008
Diploma In Nursing - Nursing
Mpilo School of Nursing
Bulawayo, Zimbabwe01-2001
Skills
- Leadership and people development
- Operations oversight
- Clinical & corporate governance
- Employee motivation and performance
- Regulatory compliance strategy
- Stakeholder governance
- AI governance in healthcare
- Digital transformation
- Sustainable business models
- Contract negotiation
Key Achievements
- Created a new model for NSW Health to expand and fund Chief Clinical Information Officers (CXIOs) for all Local Health Districts and Specialty Health Networks across NSW
- Developed and operationalised the eHealth NSW Digital Health Research Strategy
- Secured funding to develop the NSW Health Prototyping Centre
- Established a Governance Framework (Incorporating Governance, Risk Management, Continuous Quality Improvement and Evaluation Frameworks)
Affiliations
- Australian Healthcare Professionals
- American Public Health Association
- Clinical leadership and Improvement Forum
- Health Care Quality Improvement & Management
- Men’s Health Caucus
- NSW College of Nursing
- Royal College of Nursing
Timeline
A/Director of Strategic Partnerships
eHealth NSW
09.2024 - Current
Legal Intern
Deakin Law Clinic
09.2023 - 01.2024
Chief of Staff/ Director OCCIO
eHealth NSW
01.2019 - Current
Strategic Advice and Design Governance Lead
eHealth NSW
05.2017 - 01.2019
Adjunct Fellow/ Sessional Tutor
Western Sydney University
01.2016 - Current
Governance Manager/ Deputy Director of Nursing
Calvary Health Care Sydney
05.2012 - 05.2017
Nursing Unit Manager_ Inpatient & Outpatient Rehab
Calvary Health Care Sydney
01.2009 - 05.2012
Nursing Unit Manager
The Sutherland Hospital- Barkala Aged Care and Medical Assessment Unit
01.2008 - 06.2009
Clinical Nurse Consultant Aged Care
St George Hospital
01.2007 - 07.2008
Registered Nurse/Nurse Clinical Specialist
St George Hospital
02.2006 - 01.2007
Bachelor of Law - Business And Law
Deakin University
Doctor of Philosophy (PhD) - Health Sciences
Western Sydney University
Master of Business Administration - Business Administration And Management
Southern Cross University
Master of Nursing - Clinical Leadership
University of Western Sydney
Master of Public Health - Public Health
University of Western Sydney
Diploma In Nursing - Nursing
Mpilo School of Nursing
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