Lucy Brough
Brisbane,QLD
Summary
I am a hardworking and passionate team member with strong organisational skills. I am eager to take on responsibilities to meet team goals. I have a willingness to learn and the ability to handle multiple tasks simultaneously under pressure.
Overview
4
4
years of professional experience
Work History
Crew Coach
McDonald's Restaurant
08.2020 - Current
- Crew Coach role involving enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Provided coaching and mentoring to employees.
- Training crew on importance of hygiene practices, correct store procedures and work policies.
- Assigned management roles such as closing and opening the store, and delegating tasks to crew
- Selected to complete the McDonald’s Retail Certification IV including units of Customer Loyalty, Food Safety, Teamwork, Safety and Security, Customer Service and Working Effectively with others (2023)
- Completion of McDonald’s McCafé Barista Course (2024)
- ‘Safety Squad’ team member (2023): managing and logging incidents, preventing workplace hazards and implementing the importance of workplace safety
- Rising Star award of the year (2021)
- Crew Member of the month of September (2021)
- Highest up seller achiever award (2021)
Education
Bachelor of Law (Honours)/ Psychology -
Queensland University of Technology
Commenced 2024Diploma of Business - Business
Barrington College
Mt St Michaels College Ashgrove (2023)Mt St Michaels College Ashgrove (2023)
St Peter Chanel Primary School (2017)
Skills
- Motivating crew members
- Task prioritisation
- Attention to detail
- Task delegation in a fast-paced environment
- Feedback delivery to crew
- Organisation skills
- Teamwork skills
- Problem-solving
- Time keeping skills
Proficient with Outlook, Word, PowerPoint, Excel, OneNote, Microsoft Teams
Extra-curricular
- Member of QUT Moot Club
- Member of QUT "Law Society" club
- ember of QUT "Get Psyched!" club
- Avid reader
- Tennis player and goes frequently to the gym
Timeline
Crew Coach
McDonald's Restaurant
08.2020 - Current
Bachelor of Law (Honours)/ Psychology -
Queensland University of Technology
Diploma of Business - Business
Barrington College
Mt St Michaels College Ashgrove (2023)
St Peter Chanel Primary School (2017)
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