Lucy Dichiara
Sydney,NSW
Summary
As the former owner of Heavenly Scents, I taught myself and excelled in transforming operations and marketing strategies (social media and traditional ways) to build a loyal and satisfied customer base, ensuring profitability. In my time as the owner, I learnt a lot about business operations, relationship building and social media for brand enhancement. Although the business was peaking in late 2022, due to family reason I was forced to sell to a real estate agency.
Overview
1
1
year of professional experience
Work History
Small Business Owner
Heavenly Scents
10.2021 - 01.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
Canterbury Girls High School
Canterbury, NSW12-2028
Skills
- Small business operations
- Planning and execution
- Relationship building
- Business marketing
Timeline
Small Business Owner
Heavenly Scents
10.2021 - 01.2023
Canterbury Girls High School
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