Lucy Dow
Geelong
Summary
Dynamic retail store manager with extensive experience at Peter Alexander, excelling in inventory management and staff training. Proven track record in enhancing customer satisfaction through effective communication and leadership development. Recognized for implementing visual merchandising strategies that significantly boosted sales and improved store performance. Passionate about fostering team collaboration and problem solving with several years of experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Store Manager
Peter Alexander
Geelong
04.2024 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised team members to enhance customer service.
- Organized visual merchandising to promote brand identity effectively.
- Developed staff schedules to optimize coverage during peak hours.
- Oversaw inventory management and restocked products as needed.
- Implemented promotional displays to attract customer attention.
- Resolved customer inquiries and complaints with professionalism and care.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Co store manager
Peter Alexander
Melbourne
04.2023 - 04.2024
- Supervised daily operations and ensured store standards met company expectations.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory processes to maintain optimal stock levels and organization.
- Assisted in training new staff on store policies and procedures.
- Oversaw daily operations to maintain a clean and organized store environment.
- Supported the Store Manager in implementing sales strategies for increased performance.
- Collaborated with team members to improve customer service delivery standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Store Manager
Peter Alexander
Melbourne
01.2022 - 04.2023
- Assisted in training new staff on store policies and procedures.
- Managed inventory levels to ensure product availability for customers.
- Oversaw daily operations to maintain a clean and organized store environment.
- Collaborated with team members to improve customer service delivery standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Assistant
Kmart
Mildura
07.2015 - 01.2022
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Maintained organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new staff on store policies and procedures for consistent service delivery.
- Greeted customers and provided assistance with product selection.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
Education
Growth Leader Program
Karen Williams & CO
01.2025 - 03.2025
Mildura Senior College
Mildura , VICSkills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Friendly and positive
Certification
- Full drivers License
References
References available upon request.
Timeline
Growth Leader Program
Karen Williams & CO
01.2025 - 03.2025
Store Manager
Peter Alexander
04.2024 - Current
Co store manager
Peter Alexander
04.2023 - 04.2024
Assistant Store Manager
Peter Alexander
01.2022 - 04.2023
Sales Assistant
Kmart
07.2015 - 01.2022
Mildura Senior College