Lucy Hoffmann
Wodonga,VIC
Summary
I am a motivated individual with a strong foundation in communication, collaboration and time management developed through coursework and hands-on projects. I am eager to gain practical experience and contribute positively to a team while pursuing opportunities for growth and learning in a professional environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Westmont Aged Care
10.2022 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
Weekend Manager
The Brekkie Box
03.2021 - 10.2024
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Handled escalated customer issues calmly and effectively, maintaining professional relationships even in challenging situations.
- Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School
Catholic College Wodonga
10-2024
Primary School
St Monica's Wodonga
12-2018
Skills
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Creativity and Innovation
Certification
- Bullying, Harassment and Discrimination in the workplace.
- Work Health and Safety
- Open Disclosure and Apology
- Serious Incident Response Scheme (SIRS)
Timeline
Food Service Assistant
Westmont Aged Care
10.2022 - Current
Weekend Manager
The Brekkie Box
03.2021 - 10.2024
High School
Catholic College Wodonga
Primary School
St Monica's Wodonga
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