Lucy Ko
Carlingford,NSW
Summary
Capable Payroll Officer with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pay & Benefits Administrator
Cerebral Palsy Alliance
09.2022 - Current
- Process the fortnightly payrolls for approximately 3,000 staff in total within the required time
- Create and maintain staff personnel files
- Process New Hires, Change Jobs, Compensation Changes, Acting ups / Higher Duties and Referral Payments
- Workers compensation claims, reconciling reimbursements and correspondence
- Calculation of termination and redundancy benefits
Interpretation and application of awards and enterprise agreement - Ensure the ATO and Superannuation payments are paid within the required time frames
- Calculation of all annual leave and leave loading to be paid at the end of the calendar year
- Calculation of staff leave entitlements, including long service leave, as required
- Answer staff queries and any queries from third parties
Disability Support Practitioner
Cerebral Palsy Alliance
09.2021 - 09.2022
- Personal care: showering, dressing, grooming and medication assistance
- Domestic assistance: light household cleaning, laundry and meal preparation
- Social support/transportation: social activities, shopping/groceries, travelling to medical appointments
- Supporting customers in the use of aids and personal equipment
- Supporting customers with complex and/or challenging needs
- Monitoring the well-being of customers and reporting on their progress
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Shop Manager
Coreanos Kitchen
01.2019 - 06.2021
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Oversaw successful catering events that expanded brand recognition within the local community.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Accountant
KM Co. Ltd
07.2017 - 12.2018
- End to end accounts payable & accounts receivable
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Developed strong relationships with vendors, fostering an environment of trust and enabling prompt resolution of any billing discrepancies.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
- Provided excellent customer service to both internal departments and external clients while addressing inquiries related to invoices or payments promptly.
Shop Manager
Burrito Bunker
08.2015 - 06.2017
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Accountant
Ozkor Pty Ltd
08.2010 - 07.2015
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Used accounting software to issue tax returns and prepare consolidated reports.
Education
Masters of Accounting Professional -
Macquarie University
North Ryde, NSW08.2010
Bachelor of Advertising & Communication -
Seoul Women's University
Seoul, South Korea03.2004
Skills
- Preceda
- Rosterspace
- Workday
- Paytools
- Salesforce
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- MYOB
Certification
- NSW Drivers Licence and full comprehensive car insurance
- First Aid & CPR
- Police Check
- Working with children check
- Covid-19 Full Vaccination's Certificate (3 doses)
- NDIS Worker Screeners Check
- Certificate III in Individual Support
- Certificate IV in Disability
Volunteer Experience
- 08/2021, 09/2021, Summer Hill, Assistant In Nursing, Windermere Nursing Home, Assist with resident's needs, Communicating and interacting with the residents
- 11/2007, 04/2008, St James, Internship Program, Korean Consulate General, Assisting with all aspects of administrative management, Develop and maintain a filing system, Entered data in spreadsheets such as Microsoft Excel and Google Sheets, General administration work and correspondence at the Financial Department, Help with projects and exhibitions, Organizing paper files for easy accessibility
Languages
Korean
Native or Bilingual
English
Full Professional
References
References available upon request.
Timeline
Pay & Benefits Administrator
Cerebral Palsy Alliance
09.2022 - Current
Disability Support Practitioner
Cerebral Palsy Alliance
09.2021 - 09.2022
Shop Manager
Coreanos Kitchen
01.2019 - 06.2021
Assistant Accountant
KM Co. Ltd
07.2017 - 12.2018
Shop Manager
Burrito Bunker
08.2015 - 06.2017
Assistant Accountant
Ozkor Pty Ltd
08.2010 - 07.2015
Masters of Accounting Professional -
Macquarie University
Bachelor of Advertising & Communication -
Seoul Women's University
- NSW Drivers Licence and full comprehensive car insurance
- First Aid & CPR
- Police Check
- Working with children check
- Covid-19 Full Vaccination's Certificate (3 doses)
- NDIS Worker Screeners Check
- Certificate III in Individual Support
- Certificate IV in Disability
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