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Highly organised, and service-focused professional, with extensive Customer Service experience, delivering outstanding services, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales.

I am experienced at handling inn and out bound calls, adapting to the client centred approach, when communicating with customers to facilitate education around the process and benefits of deposit bonds and the companies additional beneficial services.
I was able to maintain a high volume of calls and email responses for the day, as well as perform individual data entry applications,

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve fast and effectively.

I pride myself on the client-centred service approach to ensure exceptional customer experience to enhance the companies reputation and integrity being upheld at all times.

Additionally, I have strong proven Customer Service experience in the Deposit Bond Sales industry, with a range of positive Google reviews for Deposit Powers brand.

I handled order requests, responded to enquiries and resolving customer issues at the point of contact, handling payments and processing EFTPOS. I have developed the ability to operate in high volume telephone environments, strong communication, problem solving, high attention to detail.

I am seeking for a relevant Customer Service role in the Deposit Bond industry as i believe in Deposit Ponds and am passionate and impressed with the opportunities they provide for a range of property purchasers to enter a highly competitive Real -Estate industry with a alterative traditional cash deposit, Deposit Bonds opens up doors to the every day Australian in fair and reasonable alternative to a cash deposit for a Home.

I intend to leverage my experience towards ensuring the highest level of customer experience for the company and grow into the company going above and beyond Normal,
When i hear doubt or non believers in any situation i will make it my mission to make the customers day go from ordinary to extraordinary, going above and beyond to make the impossible, possible to the companies stakeholders.

Flexible Customer solution specialist who works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. I'm Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.

Results-driven Banking and Finance professional with 10+ years of experience in customer service, operations, and audit. Proven track record of excellence, with a strong analytical mindset and excellent communication skills.
Experienced banking expert with a proven track record of success in customer relationship management, looking to drive business expansion and customer acquisition.

Goal-oriented Customer Service Manager with 13 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Lucy Moss

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Customer Service Officer

Swim Instructor

Senior Bookseller

Education

High School Diploma -

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Customer Service Officer

Swim Instructor

Senior Bookseller

High School Diploma -

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