Lucy Nash
Gwandalan,NSW
Summary
I am a detail-oriented team player with strong organisational skills. I also have the ability to handle multiple projects simultaneously with high accuracy.
Overview
5
5
years of professional experience
Work History
Online Shopper
Woolworths
09.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
Kitchen Team Member
McDonalds
04.2023 - 06.2023
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Deli Worker
Woolworths
04.2020 - 03.2023
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Greeting customers at the counter to fulfil requests and answer questions
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Opened new inventory and rotated stock by dates to maintain freshness
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
Waitress
The Olive Tree Brasserie
06.2022 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Education
Bachelor of Environmental Science And Management -
University of Newcastle
Newcastle, NSW12.2026
SECONDARY SCHOOL -
Belmont Christian College
12.2021
Skills
- Accurate Money Handling
- Regulatory Guidelines
- Order tracking
- Customer Service
- Upbeat and Outgoing Attitude
- Customer Needs Assessment
- Work Area Maintenance
- Temperature Assessments
- Team Collaboration
- Phone Inquiries
- Multitasking
- Food Preparation and Safety
Hobbies
- Ice hockey player
- Gym
- Crafting
- Hanging out with friends
Timeline
Online Shopper
Woolworths
09.2023 - Current
Kitchen Team Member
McDonalds
04.2023 - 06.2023
Waitress
The Olive Tree Brasserie
06.2022 - 10.2022
Deli Worker
Woolworths
04.2020 - 03.2023
SECONDARY SCHOOL -
Belmont Christian College
Bachelor of Environmental Science And Management -
University of Newcastle
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